NaturalMotion Games is the developer of next-generation mobile titles CSR Racing 2 and Dawn of Titans. We have millions of players that generate rich and complex datasets, and we're seeking an analyst to help us drive key product insights that will have a big impact on our games and company The successful candidate will provide professional, responsive and proactive IT Support Analyst for the company's customer base. In order to do this, you will be required to support and maintain a wide variety of desktop, server and network products.
As the business supports a wide range of activities including development, customer service, finance, publishing and marketing, employees use many different client devices in their daily work. These include Windows PCs, Macs, tablets and handheld devices (including BYOD). Key to this role is managing the full lifecycle of this equipment and improving services to end users.
The successful candidate will be first line of support for our Brighton studio, backed up by a remote team across the globe. They will be the technical subject matter expert in the local studio with the ability to cover other team members. Although based in Brighton, some travel to our other studios will be expected.
Operate as 1st and 2nd Line Support across the studios.
Working to agreed SLA's in resolving IT requests.
Provide positive customer service, building positive relationships with the teams in NaturalMotion.
Maintaining NaturalMotion and Zynga IT system.
Logging and managing support requests.
Ensuring timely resolution of service requests, within agreed SLAs, and keeping customers informed.
Setup and installation of local desktops and devices.
Purchasing of IT software and hardware.
Assuring security of data and equipment.
Participating or leading in planning and implementation of new IT projects.
Assessing and evaluating new products in line with the current IT infrastructure strategy.
Providing technical expertise in support of the IT Team, and the business organisation as required.
Experience and Skills
Extensive experience in an IT support role.
Experience supporting a Windows and OSX environment.
Effective and efficient 1st and 2nd Line Support.
Network and Server Administration: Windows, OSX, Linux
Active Directory, DNS, DHCP, GPO.
Mobile device management.
A/V and Video Conferencing.
Confident, self-motivated and organised with strong customer service skills.
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A solid grasp of tuning and configuring Windows and Apple OSX.
Proven background in of working with Exchange and Active Directory.
Excellent written and verbal communication skills at all levels of the business.
Good problem solving skills; willingness to own any issue through to closure.
Ability and willingness to participate in a flexible, multi-skilled, multi-site team.
Degree (or equivalent) in an IT related subject.
Cloud experience: AWS, Azure.
Familiarisation with ITIL practices.
Experience with IT hardware and software customer support.