Job Description

Live shows make us feel good. They're a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We're on a mission to bring all of this to more fans, more often - and that's where you come in.



We're looking for an Account Manager - Platform Services to join our Sales & Account Services Team. Our small and medium-sized partners are vital to DICE and our mission to get people out more, and have unique business needs. This newly created position will serve a dedicated book of business to a segment of DICE partners.



At DICE, you'll be part of the company that's redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you're proud of.

About the role

You're joining a team responsible for managing our partner relationships in the UK and Europe, with a book of business potentially including accounts in the UK, Italy, France, Spain and Germany. You're commercially minded, have expertise in the music industry and have knowledge of the live entertainment business. You will work with a book of 50-60 partners, spanning at least 2 territories.

You will be

The point of contact for a dedicated book of business focused on revenue, partner satisfaction and retention. Partnering with Marketing, Field Operations, Fan Support and Client Success teams to drive operational excellence and manage on-site needs for events. Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies. Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy. Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented. Engaged in team collaboration to overcome ambiguity and achieve shared success.

You are

Passionate, humble and resilient Self-motivated and a team player Actively responsible A fan of music and culture Collaborative and confident communicator Highly collaborative and confident communicator An analytical and curious problem solver Organised, resourceful and efficient in balancing priorities

You'll need

Proven experience in live events, account management, or in the ticketing industry. Business and commercial acumen. Strong communication skills. High attention to detail and resourcefulness Knowledge of how festivals, venues and promoters work. Fluency in English; additional languages are a bonus.

About DICE

DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We're constantly innovating to bring amazing products to fans, artists, venues and promoters.



We know that having a variety of perspectives makes us a better company - it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE.

Our Benefits

Unlimited paid holiday Monthly DICE credits Private health insurance with Vitality with tons of perks Workplace pension with Penfold Coaching and CBT sessions Classpass Summer Fridays Generous parental package Eye Care Vouchers Cycle 2 Work Workplace nursery scheme Season Ticket Loan
We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team's days and expectations during the interview process.

Application process

Our process usually involves a quick chat on the phone, a task and an interview where you'll meet the people you'll work with. We'll keep you fully informed along the way.



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