Job Description

The post is part of an effective administration team whose responsibility it is to provide high quality administration to the Complex Care Team, particularly in relation to S117 Aftercare.
The post holder will often be required to work using their own initiative and autonomously and is expected to respond to day to day issues that arise and seek management support as required.
Main duties of the job
The post is part of an effective administration team whose responsibility it is to provide high quality administration to the Complex Care Team, particularly in relation to S117 Aftercare.
The post holder will often be required to work using their own initiative and autonomously and is expected to respond to day to day issues that arise and seek management support as required
About us
An exciting opportunity has arisen for a part time band 3 Administrative Assistant for the Mental 117 covering Hull, East riding and North Lincolnshire
You will be working to support the administration and co-ordination of the processes for the delivery of 117 aftercare for Humber and North Yorkshire Health and Care Partnership. You will act as a first point of contact for the S117 Complex Care Team, dealing with routine and specialist enquiries and referring to others as required.
You should have NVQ Level 3 or equivalent or equivalent previous experience, Knowledge of, and experienced in using, Microsoft Office including Outlook, Word, and Excel and English & Math GCSE (or equivalent) and be able to demonstrate you are clear communicator with good written, and telephone skills. You should be able to work on own initiative, prioritising own work to meet deadlines
Details
Date posted
05 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year Pro rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
D9857-25-0076
Job locations
Health House
Grange Park Lane
Willerby
Knaresborough
HU10 6DT
Job description
Job responsibilities
To act as a first point of contact for the S117 Complex Care Team, dealing with routine and specialist enquiries and referring to others as required.
Ensure that the ICB has documentation that demonstrates an individual is eligible for S117.
Provide high quality administrative support to the functions of the S117 Team.
Communicating sensitive information to families of clients with complex needs.
Provide a customer relationship management service via the telephone, email, internet or other contact channels
Produce correspondence and communications ensuring accuracy and that they all are produced in line all procedural documentation.
Receive, transmit, record and retrieve information and manage, present and share data as appropriate.
Updating and checking patient information on CHC/S117 Systems/databases and other relevant systems to ensure accuracy of data.
Input into and support reporting and monitoring functions, as required.
Contribute to the development of local policies and procedures.
Liaison with providers, local authorities, health colleagues and members of the public regarding NHS CHC, FNC and Section 117.
Filing in appropriate formats and ensuring suitable storage or distribution.
Receiving incoming post, faxes and e-mails and distributing to the team
Drafting and typing letters and reports to professionals and members of the public.
Act as first point of call for new referrals and responsible for ensuring the correct information is received, scanned, recorded and triaged to the relevant member of staff following data protection polices
To attend statutory training and keep up to date with personal developments.
To use your own skills and experience to educate other professionals in the department to develop a wide range of experience within the team.
To maintain confidentiality at all times
To carry out any other duties as needed by the department of behalf of the ICB
In order to fulfil this role the post holder will be directly exposed to distressing circumstances around patients care and distressed relatives. Job description
Job responsibilities
To act as a first point of contact for the S117 Complex Care Team, dealing with routine and specialist enquiries and referring to others as required.
Ensure that the ICB has documentation that demonstrates an individual is eligible for S117.
Provide high quality administrative support to the functions of the S117 Team.
Communicating sensitive information to families of clients with complex needs.
Provide a customer relationship management service via the telephone, email, internet or other contact channels
Produce correspondence and communications ensuring accuracy and that they all are produced in line all procedural documentation.
Receive, transmit, record and retrieve information and manage, present and share data as appropriate.
Updating and checking patient information on CHC/S117 Systems/databases and other relevant systems to ensure accuracy of data.
Input into and support reporting and monitoring functions, as required.
Contribute to the development of local policies and procedures.
Liaison with providers, local authorities, health colleagues and members of the public regarding NHS CHC, FNC and Section 117.
Filing in appropriate formats and ensuring suitable storage or distribution.
Receiving incoming post, faxes and e-mails and distributing to the team
Drafting and typing letters and reports to professionals and members of the public.
Act as first point of call for new referrals and responsible for ensuring the correct information is received, scanned, recorded and triaged to the relevant member of staff following data protection polices
To attend statutory training and keep up to date with personal developments.
To use your own skills and experience to educate other professionals in the department to develop a wide range of experience within the team.
To maintain confidentiality at all times
To carry out any other duties as needed by the department of behalf of the ICB
In order to fulfil this role the post holder will be directly exposed to distressing circumstances around patients care and distressed relatives.
Person Specification
Skills and Attributes
Essential

• Excellent communication skills (verbal and written)
• Excellent numeracy and literacy skills
• Able to produce accurate and timely work
• Focuses on delivering a customer orientated service
• Capable of problem solving and be proactive in forward planning
• Able to understand information from a wide range of professional disciplines; financial, clinical and information staff from within the NHS Identifies and takes responsibility for own development
• Mature and confident approach
• Motivated and enthusiastic
• Team Player
• Flexible working
• Ability to prioritise own workload

Desirable

• Approachable and adaptable
• Ability to produce reports in usable graphic/chart format

Experience
Essential

• Managing own workload and working on own initiative
• Previous experience of working in an office environment
• Ability to problem solve and work within a pressured, sensitive environment

Desirable

• Previous NHS experience
• Experience working with Systems / database

Qualifications
Essential

• Educated to NVQ Level 3 in Business Administration or equivalent experience and the ability to understand a range of work procedures and practises, some of which are non-routine
• Proficient in using Microsoft Office

Person Specification
Skills and Attributes
Essential

• Excellent communication skills (verbal and written)
• Excellent numeracy and literacy skills
• Able to produce accurate and timely work
• Focuses on delivering a customer orientated service
• Capable of problem solving and be proactive in forward planning
• Able to understand information from a wide range of professional disciplines; financial, clinical and information staff from within the NHS Identifies and takes responsibility for own development
• Mature and confident approach
• Motivated and enthusiastic
• Team Player
• Flexible working
• Ability to prioritise own workload

Desirable

• Approachable and adaptable
• Ability to produce reports in usable graphic/chart format

Experience
Essential

• Managing own workload and working on own initiative
• Previous experience of working in an office environment
• Ability to problem solve and work within a pressured, sensitive environment

Desirable

• Previous NHS experience
• Experience working with Systems / database

Qualifications
Essential

• Educated to NVQ Level 3 in Business Administration or equivalent experience and the ability to understand a range of work procedures and practises, some of which are non-routine
• Proficient in using Microsoft Office

Skills Required