Job Description

We are seeking a motivated and organised Education Support Officer (Band 4) to join our Healthcare Science Education team at University Hospitals Birmingham (Queen Elizabeth Hospital). You'll support the planning, coordination and delivery of Healthcare Science education across the organisation. You will require excellent communication skills and will need to be able to work under pressure and to tight deadlines. Your duties will include provision and coordination of general administrative services, co-ordination of scoping and submission of expressions of interest for future training posts, collation and analysis of education and financial data for monitoring and quality assurance, support HCS promotion, engagement and trainee activities.
This role offers an excellent opportunity to develop your skills in a supportive and forward-thinking environment. Right from the time you join us, you'll have access to learning, development and training opportunities. As you progress in your UHB career you'll acquire the knowledge, skills and confidence you need to support the HCS teams to provide safe and compassionate patient care.
UHB is a great place to work, offering a working environment with an inclusive culture that looks after and values our people and creates a sense of belonging. We encourage applications from people who embrace our values and who will enable us to expand our diverse workforce.
Main duties of the job
KEY RESPONSIBILITIES:
*Act as the central point of enquiry via various communication methods, for HCS staff (at all levels) needing assistance with any part of the HCS education process.
*Develop user friendly, low maintenance administrative systems/databases and processes to collate and monitor information.
*Prepare education, financial and workforce information for the Senior Team.
*Assist with co-ordinating HCS events, meetings, open days and activities on behalf of the senior HCS team.
*Support the development and implementation of projects/services within the HCS Education portfolio.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
06 November 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-1094833
Job locations
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached * Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached *
Person Specification
Qualifications
Essential

• *Literate and numerate to GCSE level [A-C] in 5 subjects or equivalent.
• *3 A Levels or equivalent Graded C or above or
• *Accredited admin/business qualification - (e.g. European Computer Driving Licence, RSA, NVQ L3 or equivalent) or relevant equivalent experience.
• *Educated to NVQ level 4 in a subject which incorporates skills relevant to the post, or equivalent experience and skills / evidence of personal development in project management administration, with significant numerical/analytical /education component.

Desirable

• Healthcare Science qualification.

Experience
Essential

• *Experience of administrative procedures and information analysis.
• *Advanced professional skills in using a range of computer software including MS Office/365 and applications.
• *Experience in planning and organising projects or activities.
• *Experience of working with multi-professional teams and developing intelligent information from data.
• *Experience of report writing / presenting to wide audience in a variety of formats.
• *Awareness of Principles of Data Protection and Good Clinical Practice.
• *Experience of working in a busy environment working independently and exercising judgement and decision-making skills.
• *Experience of taking minutes.

Desirable

• *Experience working in a healthcare setting.
• *Good working knowledge or a proven interest in the NHS including understanding of key targets and the performance management framework.
• *An understanding of specific NHS policies.
• *Understanding of Healthcare Science, career pathways and education programmes.

Additional Criteria
Essential

• *Flexible approach to working hours to cover the requirements of the role.
• *Displays smart appearance and integrity.
• *Reliable, punctual, proactive approach.
• *Good personal insight of own strengths benefiting personal development.

Person Specification
Qualifications
Essential

• *Literate and numerate to GCSE level [A-C] in 5 subjects or equivalent.
• *3 A Levels or equivalent Graded C or above or
• *Accredited admin/business qualification - (e.g. European Computer Driving Licence, RSA, NVQ L3 or equivalent) or relevant equivalent experience.
• *Educated to NVQ level 4 in a subject which incorporates skills relevant to the post, or equivalent experience and skills / evidence of personal development in project management administration, with significant numerical/analytical /education component.

Desirable

• Healthcare Science qualification.

Experience
Essential

• *Experience of administrative procedures and information analysis.
• *Advanced professional skills in using a range of computer software including MS Office/365 and applications.
• *Experience in planning and organising projects or activities.
• *Experience of working with multi-professional teams and developing intelligent information from data.
• *Experience of report writing / presenting to wide audience in a variety of formats.
• *Awareness of Principles of Data Protection and Good Clinical Practice.
• *Experience of working in a busy environment working independently and exercising judgement and decision-making skills.
• *Experience of taking minutes.

Desirable

• *Experience working in a healthcare setting.
• *Good working knowledge or a proven interest in the NHS including understanding of key targets and the performance management framework.
• *An understanding of specific NHS policies.
• *Understanding of Healthcare Science, career pathways and education programmes.

Additional Criteria
Essential

• *Flexible approach to working hours to cover the requirements of the role.
• *Displays smart appearance and integrity.
• *Reliable, punctual, proactive approach.
• *Good personal insight of own strengths benefiting personal development.

Skills Required