Call Centre Executive

Edinburgh, United Kingdom

Job Description

You will work in a team of five, dealing with inbound and outbound calls to and from expectant mothers and midwives with regards to applications for one of Scotland's Baby Boxes.

The inbound calls will mainly be from expectant mothers with queries such as they've not received a card to complete in order to be eligible for the scheme, asking when they will receive their Box, perhaps they will have items missing or just general queries. The outbound calls will be mainly to verify information provided during the registration process that is incomplete.

Essential skills required:

  • Excellent telephone manner
  • Good communication skills and an empathetic nature
  • MS Office Skills
  • Accurate data entry skills
  • Flexible attitude
  • Excellent team player

We are a Living Wage employer

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Job Detail

  • Job Id
  • Industry
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Edinburgh, United Kingdom
  • Education
    Not mentioned
  • Apply By
    Sep 23, 2019
  • Job Posting Date
    Jun 25, 2019