Job Description

Location: Port Solent

At GardX Group, we are proud to lead the way in deliveringinnovative products, insurance solutions, and digital services to cardealerships and OEMs globally. With a focus on excellence and a deepunderstanding of the automotive industry, we continue to set benchmarks as amarket leader.

Your Role:

As the Claims Manager, you will take full ownership of theend-to-end management of our claims function. Youll be responsible for leadingthe team, driving operational performance, and ensuring the delivery of ahigh-quality, customer-focused claims service. This is a strategic and hands-onleadership role, critical to the ongoing development and success of our claimsoperation.

Key Accountabilities:

Manage the overall performance of the claims function, including people, processes, and systems. Lead, coach, and develop the claims team to ensure high standards of service, accuracy, and compliance. Own and refine claims strategies, policies, and procedures in line with business goals and industry best practices. Act as a senior escalation point for complex or high-value claims, providing expert input and oversight. Collaborate with senior leadership, underwriting, customer service, and external partners to ensure smooth end-to-end claims handling. Monitor and report on key claims metrics, trends, and risk indicators to inform business decisions. Champion continuous improvement, identifying opportunities to enhance efficiency, automation, and customer outcomes. Ensure all claims are handled in accordance with Company procedures, policy terms and regulatory standards, maintaining a consistent focus on fairness, accuracy and customer service. Lead internal claims audits and support external regulatory or partner audits by preparing documentation, addressing findings, and implementing corrective actions where required. Effectively manage and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction while adhering to company policies and service standards.

Skills & Experience Required:

Significant experience in claims management, ideally within the automotive or insurance sectors. Proven leadership capability, with experience managing teams and delivering through others. Strong understanding of claims workflows, compliance requirements, and industry best practices. Excellent analytical and decision-making skills, with a commercial mindset. Confident communicator and influencer, comfortable working cross-functionally and at senior levels. Organised, results-driven, and adaptable, with a proactive approach to change and innovation.

Company Culture and Values:

At GardX, we foster a culture of trust, innovation, andempowerment. We place partnerships at the heart of our success and embracechange as the catalyst for growth. We believe in developing people, and thatevery new team member has the opportunity to build their own legacy within ourglobal business.

Whats in it for you?

Our sustained growth over the past 20 years has createdexciting opportunities for our people. At GardX, youll be part of aforward-thinking organisation where youre encouraged to challenge the statusquo, develop your skills, and grow your career.

Compensation and Benefits:

Ongoing Career Development Training & Personal Development Comprehensive Benefits Package Competitive Benchmarked Salary Healthcare & Wellbeing Support State-of-the-Art Offices Up to 28 Days Holiday + Bank Holidays
Birthday Off Company Pension Scheme On-Site Personal Trainer Perk Box EAP System
+ Holidays increase with length of service