Job Description

Do you get a buzz from offering customers a first class service, ensuring they leave wanting to tell their friends about their positive experience?

ESPC is looking for a Customer Experience Co-Ordinator to welcome homebuyers and all customers into our brand new Property Lounge in George Street, working with in an established and friendly team.

We pride ourselves on our customer relationships. You'll be making every visitor feel welcome, and will help point them in the right direction on their property journey. They may be a first time buyer, unsure of what they need to do first, or an investor looking to become a buy-to-let landlord, or perhaps someone who has not bought or sold a property in a long time, and would prefer to talk though the whole process with our Experts in person, rather than online.

The job

You will effectively be the face of ESPC for all these people, finding out what they are looking for, and advising them of all the services we have to offer, via our extensive network of Solicitor Estate Agents, or our in-house Lettings team and Mortgage Advisers.

Not only that, you will help with coordinating regular consumer events including first time buyer events, and if you've got some ideas of different events we could host in our new home, we'd love you to try them out!

When not dealing with customers coming into the Lounge, you will also be there to help our Solicitor Estate Agents via email if they need a hand or have a question to answer.

The requirements

We're looking for confident, friendly self-starters who have experience in customer-facing roles. The successful candidates will have impeccable organisational skills with the ability to show initiative and an eye for detail.

Previous experience in property would be beneficial but not essential.

You will be based in our George Street Property Lounge. This is a full time role working Tuesday to Saturday.

You'll receive a competitive salary depending on experience plus, post-probation, be eligible for a discretionary annual company bonus.

If you're interested in all things property, you may have found your ideal job!

Interested?

If you feel you've got what it takes, get in touch, we'd really like to hear from you. Drop us an email with your CV and a short note about why you'd like to work for ESPC.

Job Types: Full-time, Permanent

Pay: From 23,500.00 per year

Benefits:

Company events Company pension Employee discount Life insurance Sick pay
Ability to commute/relocate:

Edinburgh EH2 2PA: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to work some evenings Are you able to work every Saturday
Experience:

face to face customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person