Job Description

Coffee King Team Member

As a Coffee King Team Member you are responsible for maintaining quality service through your front of house duties, cash handling, customer service and stock control. You are responsible for maintaining a safe and clean environment that is welcoming for both you, the team, and most importantly, our customers.

General Duties

Performing the site opening and closing procedures to Brand standard and within the specified time.

Serve food and beverages in-line with the manufacturer's guidelines and Coffee King's cooking and serving instructions.

Using the till system following company policies and procedures.

Operate the cashbook in-line with the company directives.

Cash handling, ensure cash security at all times including cash and change floats.

Use the PDQ equipment in-line with the company procedures and manufacturer's instructions.

Receiving deliveries onto site, ensuring correct handling and administration.

All standard documentation is to be completed accurately and actioned according to process in the agreed timelines.

Always attempt to discuss our product range with every customer, explaining promotions and seasonal offers.

Deliver outstanding customer service and promote customer loyalty at every opportunity.

Act in a professional manner and diffuse any difficult or disruptive customers to maintain a safe environment.

Respond to customer feedback, providing adequate solutions to customer queries/complaints.

Adhere to health and safety rules and health and safety regulations, always following company policy to maintain high food safety and hygiene standards.

Ensuring COSHH and RIDDOR procedures are adhered to.

Ensuring cleanliness is maintained to a high standard, including team members, all site areas both internally and externally.

Keep all equipment clean and in-line with food safety standards and manufacturer warranties.

Ensure site is hazard free and safe for team members/public. Report any issues to your line manager. All repairs should be carried out efficiently.

Daily checks on all stock to stay in line with food safety standards making sure that all stock is stored and displayed within it's 'sell by date' parameters.

Store, preserve, maintain & manage all products (wet & dry) according to supplier guidelines to ensure optimum standards across full site product range.

Qualities and Skills Required:

Full driving license preferable but not essential.

General food and safety knowledge.

Knowledge of coffee industry keeping up to date with trends and best practice.

A good standard of spoken and written English.

Basic administration and organisational skills (to work to deadlines and prioritise own workload).

Highly focused on delivering a high standard of customer service.

Creative and lateral thinking, idea generating for process improvement and able to implement.

Ability to work on multiple tasks independently and within a team.

Highly resilient, remaining calm and stable under pressure.

Excellent communication and interpersonal skills.

A positive and proactive attitude.

A flexible approach and enthusiastic manner.

Job Type:

Permanent, Zero hours contract

Pay:

12.00 per hour

Benefits:

Employee Discount

Working Pattern:

Monday-Sunday

Work Location:

In person. 1 Old Market, Halifax, HX11TN

Driving License Required:

No

Job Types: Permanent, Zero hours contract

Pay: 12.00 per hour

Benefits:

Company events Employee discount Health & wellbeing programme Store discount
Work Location: In person