Job Description

Salary

Scale 5
(33,143 - 39,152)

Job category/type

Permanent

Job reference

REQ01067

Council Tax & Benefits Team Leader

Full time 37 hours per week

Scale 5 33,143 - 39,152

The Council Tax and Benefits Service provides the statutory functions of collecting Council Tax and Business Rates, alongside administering applications for Housing Benefit, Council Tax Support and Discretionary Payments.

There is an exciting opportunity to join the Council Tax and Benefits Team. Do you want to be part of a friendly team and make a difference for our residents and businesses. The Council is seeking a

Team Leader

who has knowledge and experience of working within Council Tax and Benefits Team and

is

also able to deliver the Service in a new way by working digitally across the department.

You will have at least two years' experience in Council Tax and Benefits, with detailed knowledge of both these services. You will have proven leadership skills, with the ability to motivate and support a team in a high-pressure environment.

You will have strong communication skills both written and verbal and the ability to engage effectively with a wide range of people. Excellent customer service skills, including patience and active listening to resolve residents and businesses queries.

Working closely with the other Team Leaders, you will have the ability to deliver on-going training, particularly supporting new officers, and helping to upskill others within the service.

Your team will be required to work on a wide range of tasks including the processing of Housing Benefit applications, Council Tax Support applications and Council Tax administration. You will be contracted to work in the offices with a Hybrid Working policy.

This role requires a basic Disclosure and Barring Service (DBS)

Council Tax & Benefits Team Leader JDPS

For further information please contact Rebecca Ewen at Rebecca.Ewen@Blaby.gov.uk or telephone 0116 272 7746.



Closing date: 17th September 2025

Interview date: 1st October 2025

Blaby District Council is committed to equality of opportunity for all, and we welcome applications from all diversities. We are committed to the employment and career development of disabled people and those in the Armed Forces, and therefore as a Disability Confident Employer and to show that we commit to the Armed Forces Covenant, we offer a Guaranteed Interview Scheme.