Job Description

Job title: Crisis Management Lead - 6 Month Fixed Term Contract

Division: Operations

Department: Operational ResilienceSalary: National (Edinburgh and Leeds) ranging from 57,200 to 93,000 and London from 62,900 to 102,100 (salary offered will be based on skills and experience) This role is graded as: Manager Your recruitment contact is Riley Fox via Riley.fox@fca.org.uk. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

Operational Resilience is a strategic priority for the FCA due to several drivers including, the volume of change and transformation being undertaken, resilience responsibilities under SMR and the increased threat profile and market responsibility.
The Crisis Management team is responsible for developing and maintaining the internal Crisis Management Framework, planning and tools, ensuring effective response to disruptive events.
Role responsibilities:Lead crisis response coordination during major incidents, ensuring swift action, clear communication, and timely documentation that empowers stakeholders to make informed decisions Maintain and evolve crisis management plans, including Silver and Gold action plans, to ensure the organisation is always ready to respond effectively Drive continuous improvement by producing insightful post-incident reports that capture root causes, lessons learned, and actionable recommendations Orchestrate annual testing and exercises, from full-scale crisis simulations to targeted scenario drills, strengthening organisational resilience across critical services. Curate and update scenario playbooks, aligning them with real-world operational risks to ensure preparedness for severe but plausible events Enable confident decision-making by ensuring all crisis documentation, communications, and exercises are timely, relevant, and aligned with business priorities

Skills required:
Minimum:Prior experience in Crisis Management coordination. Prior experience and knowledge of Operational Resilience and PS21-3 requirements Prior experience and confidence to execute and coordinate Gold and Silver level Crisis Management discussions

Essential:Experience of working in the Financial Sector Networking to build relationships, challenging and supporting colleagues in the development, delivery and evaluation of content Stimulating new perspectives and innovative ideas to improve engagement with stakeholders Ability to deliver difficult messages, uphold Policy standards and deal constructively and effectively with challenge Strong communications, influencing and negotiation skills to work effectively with a wide range of senior stakeholders Delivery focussed with ability to co-ordinate deliverables to prioritise work effectively

Benefits:28 days annual leave plus bank holidays Hybrid model with up to 60% remote work Non-contributory pension (8-12% depending on age) and life assurance at eight times your salary Private healthcare with Bupa, income protection, and 24/7 Employee Assistance 35 hours of paid volunteering annually A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.
Our Values & Culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: Our Hiring Approach



We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role's key requirements.

Useful Information and Timeline
Timeline:This is a 6 Month Fixed Term Contract Job advert closes: 21st November CV Review/Shortlist: 25th November First Interview: 27th and 28th November Management Assessment: w/c 1st December Second Interview: 10th December Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

SC Clearance is required for this role (SC Guidance) - you will hold or will be required to obtain Security Check (SC) level vetting .