Job Description

The post holder will manage the delivery of a high quality, safe and compassionate healthcare service to patients. They will have responsibility for ensuring that all administrative processes are efficient and effective and enable the team and the Trust to meet high standards of performance. The post holder will have specific responsibility for driving forward excellent standards of customer service taking action where levels of service delivery fall short of what is required or do not uphold Trust values. The post holder will line manage a team of administrators and will be responsible for organising workload and cover, recruiting and inducting new staff members, identifying training and support required by individuals and managing performance. Key responsibilities also include ensuring timely access to care for urgent patients, working with MDT coordinators and the admin team. The post holder will manage patient tracking lists and deliver high performance and patient care.



You must possess excellent communication skills, working with deadlines and accurate keyboard skills are essential qualities that we are looking for.



Please note that this vacancy will close as soon as a sufficient number of applications are received.



If you are interested in this post we advise that you apply for the post as soon as possible.



To provide day-to-day cross-site operational management for the Dermatology administration team including recruitment, appraisals and continuous professional development for all admin staff.



Provide cross cover when required ensuring a flexible and proactive approach and cover colleagues during periods sickness and leave.



Responsible for supporting delivery of the cancer waiting times standards for dermatology, focusing on achieving and maintaining the cancer targets



To liaise with the multidisciplinary teams, to facilitate improvements in quality of care.



London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.



Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital:

home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark's Hospital:

an internationally renowned specialist centre for bowel disease

Ealing Hospital:

a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital:

our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.



We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.



To view the main responsibility, please see the attached the and Person Specification.