Job Description

"The world is yours with Melia"

Joining Melia is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.



It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ??

BUSINESS PARTNER

Mission: Analyses the P&L of the business units to optimize results and achieve objectives. Performs control functions within the business units.


Proposes and supports improvements in their area and other areas of the business unit thanks to their knowledge about the business unit.


What will you be doing?

OPERATIONS

? Directly supervises the Administration and Dry Storage areas of business units in their OC, ensuring compliance with company policies and procedures.


? Consolidate and analyze feedback received from hotels in their area of responsibility about needs and opportunities


? Advises the business, providing an overall vision to the different departments, supporting them in the decision-making process and identifying opportunities for improvement.

BUDGET/CLOSE OF ACCOUNTS

? Transfers specific local needs regarding the budget to the business units


? Works with the Operations Director and OC Executive Committee to prepare the cost and revenue budgets for the Operations Centre following the guidelines received.


? Ensures compliance with the budget, detects the causes of any deviations, defines the corrective measures required to minimize the impact and monitors those measures together with the Director of Operations.

CONTROL

? Applies the Hotel Management and Accounting rules, processes and procedures in the Operations Centre.


? Safeguards supplier contracts, insurance policies and legal documents for the business unit.


? Assists with internal audits, defining action plans to resolve any incidents reported.


? Supervises and ensures proper internal control within the OC and business units.



? Receive a monthly copy of cash control reports for hotels in their OC and reports on any relevant incident. This is received through MHS or the hotel administration team, depending on whether the hotel is served by MHS.

INVESTMENTS

? Analyses investment requests from business units, preparing Business Cases to determine their viability.


? Supervises the progress of works with regard to their cost compared to budget.


? Monitors the projects carried out and investments made within their business units to ensure that the commitments that were made are met.

CORPORATE/FINANCIAL

? When the Operations Centre is responsible for an entire country, prepares the annual accounts for the companies and coordinates the external audit process.


? In managed hotels or joint ventures, provides support in the relationship and in preparing reports for the hotel owners

TRANSACTIONAL

? In hotels that receive a centralized Credit Management service from Hotel Services, monitors the amount pending payment, the service received and compliance with SLAs.


? In other hotels, monitors the payment collection process implemented in the Operations Centre to ensure request for payment and collection within the defined deadlines in order to reduce the average collection period and avoid non-payments


? In hotels that receive a centralized service from MHS, monitors the service received and compliance with SLAs.


? Identifies and proposes improvements to optimize efficiency in their work and in the work done by the administration team under their responsibility.

REAL ESTATE

? Handles the required documentation for (sub)leasing and space leasing contracts, ensuring that all documents in place are valid. Deposits security deposits with the competent body in a timely manner. Invoices the agreed leases, calculating variable rents, scaling such as CPI updates, as well as other expenses that need to be re-invoiced. Follow up in case of non-payment.

ECONOMIC-FINANCIAL

? Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimize negative impacts and monitor them together with the Business Partner.



? Analyze the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department.



? Periodically, analyze the P&L of their department, review all departmental revenues and expenses, seek to maximize results and identify opportunities for improvement with the support of the Business Partner.


? They are responsible for all orders, both for the purchase of materials and for the contracting of services, for their department, as well as for placing and confirming them in accordance with the established procedure.

HUMAN RESOURCES

? Annually review the training plan with the hotel General Management and HR area, in order to propose training actions based on the needs of the team.


? Identify high potential staff and actively participate in the development of their team and trainees (if applicable).



? Conduct their team's performance reviews.


? Keeping track of the presence of the staff under their command, planning work shifts, absence control, as well as promoting the use of the holiday period by team members.



? Ensures, in coordination with HR, the physical delivery of uniformity (depending on the hotel, Housekeeping is in charge of this task), name tag, locker key and PPE to new associates in the team, as well as ensuring their return at the end of the contract.

CUSTOMER EXPERIENCE

? Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department.


? To ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.


? Manage customer incidents, communicating the actions taken to the hotel's Guest Experience Department.


? Be knowledgeable and share with their team the Voice of the Customer goals and ensure their fulfilment, creating and defining improvement plans if necessary.

SUSTAINABILITY

? Ensure the measurement, management and control of sustainability indicators (non-financial).


? Strengthen the management of sustainability reporting (non-financial information).



(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)

Because belonging to the great Melia family is being VIP

You will enjoy

My MeliaRewards

which is the exclusive loyalty program for our employees with exclusive benefits and advantages.



In addition, enjoy the

My MeliaBenefits

program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Melia as we are of you ?



Our Benefits Package Includes:

Competitive Salary

Holidays:

29 days' holiday including 8 public holidays

Contributory pension scheme and Life Assurance

Discounted dental and health cover with HSF

Travel & Food discounts:

excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development:

programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:

fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts: with Perks at Work

The successful candidate must already have eligibility to work in the UK

At Melia we are all VIP

?



Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Melia an opportunity for constant growth and a passport to create your future wherever you want.



Our warmth, proximity and passion for what we do make working at Melia an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,

VIP

People.



We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.



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