Job Description

To provide a general reception service to all personnel who access the Emergency Department and Clinical Decisions Unit. This includes contact with the general public as well as a wide range of other health care professionals. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.
Main duties of the job
To answer all telephone queries relating to patient's attendance and general advice, re-directing to the appropriate source where necessary.o Effective communication between clinical and non-clinical staff with the trust.Responsibility for Patient CareoTo alert the triage nurse of any potentially unwell patients you may have booked into the department.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Details
Date posted
12 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
362-A-25-7451067
Job locations
Stepping Hill Hospital
Poplar Grove
Stockport
SK2 7JE
Job description
Job responsibilities
To provide a general reception service to all personnel who access the Emergency Department and Clinical Decisions Unit. This includes contact with the general public as well as a wide range of other health care professionals. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.
The post holder will be required to participate in the Departments rota system, which includes nights, weekends and bank holidays. The role requires rotation through the various Departments within the Emergency Department such as ED main Reception, RAU ambulance desk, Clinical Decisions Unit and potentially Paediatrics.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of 26.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of 16. Job description
Job responsibilities
To provide a general reception service to all personnel who access the Emergency Department and Clinical Decisions Unit. This includes contact with the general public as well as a wide range of other health care professionals. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.
The post holder will be required to participate in the Departments rota system, which includes nights, weekends and bank holidays. The role requires rotation through the various Departments within the Emergency Department such as ED main Reception, RAU ambulance desk, Clinical Decisions Unit and potentially Paediatrics.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of 26.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of 16.
Person Specification
Essential
Essential

• Qualifications or demonstrable experience

Desirable

• Ability to work shift patterns

Desirable
Essential

• Communication skills

Desirable
Desirable

• NHS experience

Desirable
Desirable

• Knowledge of the Emergency Department

Person Specification
Essential
Essential

• Qualifications or demonstrable experience

Desirable

• Ability to work shift patterns

Desirable
Essential

• Communication skills

Desirable
Desirable

• NHS experience

Desirable
Desirable

• Knowledge of the Emergency Department

Skills Required