Job Description

The successful candidate will provide high quality administrative support to the Income Team to ensure effective former tenant arrears collection. The role is key to supporting the efficient implementation of income procedures.


Key responsibilities include:

Helping to maintain accurate former tenant rent accounts. Liaising with external agencies and former customer representatives as necessary. Prepare standard letters, notices, rent statements and correspondence related to former tenant arrears. Handle routine former tenant enquiries about balances, payment methods, and account queries by phone, email, or in writing Assisting in the management of Direct Debit payments and returns Contacting former customers using a variety of methods in order to manage debt on former rent accounts where necessary. Supporting other areas of Income collection where necessary

The successful candidate will have:

Proven experience in an administrative role Proven ability in a customer facing environment Excellent written and verbal communication skills Has a strong attention to detail and high level of accuracy Proficient in Microsoft Office (Word, Excel, Outlook etc) Ability to manage time effectively and meet deadlines Has the ability to handle sensitive and confidential information Ideally, previously worked in a debt recovery role

We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.


Over 6,000 properties, ranging from sheltered accommodation to family homes and everything in between.


We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 21 years now that is exactly what we have been doing.