Job Description

Overview

We are looking for a confident, organised, and creative Front of House & Social Media Manager to become a key part of our growing aesthetics clinic. This paid role is ideal for someone who enjoys working with people, creating engaging content, and has a genuine interest in the aesthetics and skincare industry.

The role combines front-of-house patient care with social media brand development, offering the perfect mix of creative and client-facing responsibilities. You will be both the in-clinic first point of contact and the online voice representing our brand.

This is a great opportunity for someone who takes pride in excellent service, enjoys storytelling through content, and wants to grow within a respected doctor-led clinic.

Social Media Responsibilities

Develop and implement social media strategies to increase enquiries, reach, and engagement

Create, edit, and schedule content across platforms including TikTok, Instagram, and Facebook

Capture and organise in-clinic content such as treatment footage, before-and-afters, and promotional and educational videos

Monitor and respond to comments, messages, and online enquiries in a friendly and timely manner

Track and report on analytics such as follower growth, engagement rates, and post post-performance

Keep up to date with social media trends, audio, hashtags, and aesthetics-related topics

Work with the clinic team to ensure brand messaging, ethics, and visual style are consistent

Front of House Responsibilities

Provide a welcoming, professional, and polished experience for every patient entering the clinic

Manage reception duties including check-in, appointment flow, and maintaining a clean and tidy clinic

Handle telephone calls, emails, booking enquiries, and Instagram messages

Take payments and issue receipts and aftercare documentation

Maintain a high standard of cleanliness and organisation at front-of-house

Support clinicians with light administration and patient coordination

Ensure stock, brochures, and patient information displays are maintained

Qualifications & Skills

Experience in social media, digital marketing, or content creation (professional or personal)

Strong written and verbal communication skills

Well organised with the ability to prioritise and multitask

Positive, proactive attitude with good attention to detail

Confident speaking with patients and representing a luxury clinical brand

Interest in skincare, beauty, aesthetics, or healthcare (training provided)

The Ideal Candidate

Friendly, professional, and confident in communication and presentation

Creative mindset with a passion for content and branding

Enjoys working with people and building long-term patient relationships

Shows initiative and can remain calm when busy or under pressure

Interested in long-term development within the business

Comfortable filming content and occasionally appearing on camera

Works well independently and as part of a small team

Happy to work the first Saturday of every month in lieu for a swapped day in that week

What We Offer

A varied and engaging role with both creative and patient-facing responsibilities

Full training in aesthetics and clinic processes (no medical background required)

Opportunity to grow your skills in digital marketing and brand strategy

Work within a doctor-led, medical aesthetics clinic

Creative input into the clinic's social media direction and branding

Room for progression

Staff treatment benefits and discounted skincare

Paid Christmas break

Generous holiday allowance

Job Type: Full-time

Pay: 14.00 per hour

Expected hours: 30 per week

Work Location: In person