Job Description

About us

Situated in the picturesque surroundings of Harlow town park

The Greyhound is the ideal venue to experience quality food and drinks in the modern yet charming 16th century building

A family run business you will be part of a close nit team working well together, whilst being able to still have fun at work

experience preferred but not essential as full training will be given, applicants must be 18+ due the sale of alcohol . EVENINGS AND WEEKENDS ARE MANDATORY please do not apply if you are not available for those.

Key Responsibilities and Duties

Customer Service:

Greet customers warmly, provide menus, answer questions about food and drink items (including ingredients and allergens), and make recommendations.

Order and Payment Processing:

Take accurate food and drink orders and process payments (cash, credit/debit card, or app) using a till or handheld point-of-sale (POS) system.

Bar Service:

Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, adhering to all licensing regulations (e.g., checking ID for age verification).

Food Service:

Collect prepared meals and drinks from the kitchen/bar area and serve them efficiently to the correct tables.

Cleanliness and Organisation:

Maintain a clean and tidy bar, dining, and work area (wiping tables, washing glasses and equipment, mopping spills) in line with health and safety and hygiene standards.

Stock Management:

Assist with monitoring stock levels, replenishing inventory (glasses, napkins, spirits, beer barrels, etc.), and assisting with stock rotation.

Teamwork and Communication:

Work effectively with colleagues and the management team, communicating clearly to ensure smooth service and a positive working environment.

Problem-Solving:

Handle customer complaints politely and professionally, seeking management support when necessary to resolve issues promptly.

Opening/Closing Duties:

Perform setting up and clearing down tasks before and after service periods.
Skills, Knowledge, and Qualities

Essential:

Excellent customer service and verbal communication skills. A friendly, welcoming, and enthusiastic personality. Ability to work well under pressure in a fast-paced, busy environment. Strong attention to detail and good memory for orders and menu information. Honesty and trustworthiness when handling financial transactions. Physical stamina to work long shifts, often involving standing for extended periods and lifting. Flexibility to work shifts, including evenings, weekends, and bank holidays.
Front of House Staff

THE GREYHOUND HARLOW

Staring at

12.21 Per Hour

/ Mon - Sun

*Hourly rate depends on age.

Email us a CV

INFO@THEGREYHOUNDHARLOW.CO.UK

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Free parking On-site parking
Work Location: In person