Job Description

Job Ref:

ST1141

Branch:

St Mellion Estate

Location:

St Mellion Estate, Cornwall

Salary/Benefits:

Meets NMW Requirements

Contract type:

Flexi-Part Time

Hours:

Part Time

Shift pattern:

Various shifts available. Guidelines 0900-1600. Flexibility will be required to cover weekends and bank holidays.

Hours per week:

Various depending on Business Need.

Posted date:

03/09/2025

Closing date:

05/10/2025

Title:

Golf Retail and Food and Beverage Assistant



(Dual Role)

Department:

Golf

Reports to:

Golf Manager

Job Purpose/ Summary

To provide excellent customer service and support across both the Golf Retail Shop and the Halfway House Food Hut. This dual role ensures a seamless member and guest experience by assisting with retail operations and delivering food and beverage services during peak times or as scheduled.

Main Duties

About the role...

Responsible for set-up, maintenance and operation and providing of all golf services. To assist and serve our members/guests, ensuring service excellence and maximise each sale opportunity for department and club. The dual role ensures a seamless member and guest experience by assisting with retail operations and delivering food and beverage services as required.


Assist the golf management team in the day to day running of the Pro shop, and golf tee-time. Co-ordinates activities of players from check-in to the first tee - collecting greens fees, assigning golf carts, club rentals, co-ordinating play and arranging practice range use when necessary. Manage golf bookings on our dedicated software for 2 golf courses, including upsells such as buggies. Provides information and directions to members/guests, answers phone calls, and takes reservations as per booking procedures Daily liaison with arriving guests, groups, and members - offering directions, facilities tours, discussing dining options and bar location Upselling range facilities, and retail items - from golf balls, course guides, to golf clothing and equipment Dealing with member equipment and clothing orders Processing payments, end-of-shift cash up and daily banking. Ensure high standards of resort knowledge, course knowledge and service offered throughout the shift Process orders through check order system and serve as appropriate Gaining feedback from golfers to improve all aspects of the customer journey Follow opening procedure and closing procedure for the golf shop. Assist the management of rentals, sales and returns, restocking merchandise, and cleaning and straightening golf shop. Assist in creating and updating merchandise displays. Actively assists the Head Pro/Director of Golf, General Manager and Sales Manager in developing new leads as well as sales blitz's for the purpose of generation.

Halfway House (Food Hut) Duties:

Prepare and serve a selection of light food and beverages, including hot/cold drinks and snacks. Operate food and beverage till systems accurately and handle cash/card transactions. Ensure high standards of hygiene, cleanliness, and food safety at all times. Replenish stock and assist with food deliveries/storage in line with health regulations. Maintain a welcoming environment for players taking a mid-round break. Monitor and manage waste, keeping the area clean and tidy at all times.

General

Provide a high standard of customer service across both areas at all times. Work flexibly to meet the operational needs of the golf and food beverage departments. Comply with all health safety, food hygiene, and club policies. Support team members and maintain a positive, professional working environment. Wear appropriate uniform for both roles and represent the club in a courteous and professional manner.

Additional Information:

Training will be provided for both aspects of the role. Uniform and meals on duty provided. Role may include early mornings, weekends, and public holidays depending on scheduling needs. Staff Discounts Fantastic opportunities for career progression.

Careers at St Mellion Estate

We are passionate about our people and our industry, both now and for the future. Over the past few years, we have been working alongside our partners in education and training, to develop our team and to prepare them for successful careers in the golf, leisure, tourism and hospitality industries. If you are a dynamic individual looking to become part o the St Mellion Team and would like a great career in hospitality, leisure, or golf, please apply.

Company Benefits - Working at St Mellion

Competitive Salary 28 Days Holiday rising to 33 Complimentary Membership for you and one other Employee Assistance Scheme Wagestream (Access a percentage of your salary before payday) Ride to Work Scheme Free Meals on Working Day Discounted treatments and products Discounts on Food and Beverage Long Service Bonus Scheme. * Free Parking