Job Description

Full time permanent at 37 hours per week. Contracted times working within a rota.

The post holder must be reliable, trustworthy and have an excellent attendance record. They will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. They will provide admin support to the Practice team dealing with requests efficiently, ensuring all information is accurate and delivered within the timescales. The post holder needs to project a professional and friendly image to patients and other health professionals or agencies, either in person or via the telephone whilst working in a changing environment.

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors workload and staffing levels and also your primary role within the team:

Operating the patient database (SystmOne) to book appointments, issue prescriptions, manage tasks etc.

Operating and maintaining administrative systems on reception.

Maintain practice and patient records, keeping all data secure.

Central point of contact for admin requests.

Receive and process payments and maintain records.

Provide admin support for clinical staff, managers and clinical leads.

Provide cover for the reception team.

Reception administrative duties.

Maintain supplies of clinical stationery, e.g. prescriptions.

General office tasks such as scanning, and photocopying and emailing.

Personal development and training.

Building security and complete opening and closing procedure.

Confidentiality.

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately

Process repeat prescription requests

Initiate contact with and respond to requests from patients, team members and external agencies

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients' healthcare records as necessary

Direct requests for information, e.g. SAR, insurance/solicitors' letters and DVLA forms, to the Data Quality Team

Manage all queries as necessary in an efficient manner

Run system searches for purposes of DNA, smears etc.

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Attend Practice and Team meetings

Job Type: Full-time

Pay: Starting 12.21 per hour

Benefits:

Company events Company pension
Schedule:

Day shift Monday to Friday
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Recep04

Job Types: Full-time, Permanent, Fixed term contract

Pay: From 12.21 per hour

Benefits:

Company events Company pension On-site parking
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Recep04