Job Description

Job Title: Head of Financial Crime (Operations)
Working Pattern: Monday to Friday, 36.25 hours per week
Salary: 70,000 - 90,000 and up to 20% annual bonus.
Location: Cardiff, hybrid working
At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Head of Financial Crime (Operations), ready to make an impact, we've got a space with your name on it!
The Head of Financial Crime (Operations) will be responsible for leading and driving the transformation of the bank's financial crime operations with a focus on secured and unsecured lending and savings accounts. This role is crucial in ensuring that the bank remains compliant with all relevant regulations, minimises financial crime risks, maintains the trust of our customers, and continuously improves our processes by collaborating closely with key stakeholders.
We are Tandem - Where impact meets innovation
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.
Your team: Collaborators in change
Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.
Your Impact: Building a greener tomorrow
As a Head of Financial Crime (Operations) at Tandem your focus will be on:
Transformation Leadership:

• Lead and oversee the transformation of Financial Crime operations to enhance efficiency, effectiveness, and agility.
• Develop and execute a strategic vision for Financial Crime operations, aligned with the Bank's objectives.

Financial Crime Risk Management:

• Develop and implement robust financial crime risk management strategies, policies, and procedures.
• Monitor and assess financial crime risks associated with secured and unsecured lending and savings accounts.

Compliance and Regulatory Oversight:

• Ensure compliance with all relevant UK and international regulatory requirements, including AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
• Stay up-to-date with evolving financial crime laws and regulations and adapt the bank's policies accordingly.

Team Management:

• Build and lead a high-performing team of financial crime professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Provide coaching, mentoring, and development opportunities for team members.

Investigation and Reporting:

• Oversee the investigation of suspicious financial activities and transactions, coordinating with internal and external stakeholders as needed.
• Prepare and submit timely reports to regulatory authorities and senior management.

Continuous Improvement:

• Champion a culture of continuous improvement within the Financial Crime operations team.
• Identify opportunities to enhance processes, streamline operations, and improve the effectiveness of financial crime prevention measures.
• Implement best practices and leverage technology solutions to drive efficiency and effectiveness.

Stakeholder Engagement:

• Develop and maintain strong relationships with key stakeholders, including second-line risk and compliance teams.
• Collaborate closely with these stakeholders to ensure alignment and effective risk management.

We'd love to hear from you if you have:

• Strong analytical and problem-solving skills, with the ability to make sound decisions in complex situations.
• Excellent communication and interpersonal skills, with the ability to engage with internal and external stakeholders effectively.
• A strategic mindset, with the ability to drive change and transformation within the organisation.
• High ethical standards and integrity, along with a commitment to upholding the bank's reputation and customer trust.
• Exceptional leadership and team management skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Resilience and adaptability in the face of evolving challenges.
• Commitment to fostering a culture of ethics and integrity within the team and the organisation.

It would be great, but not essential if you have:

• Relevant professional certifications (e.g., ICA Diploma, CAMS, CFE) is preferred.
• Proven experience (5+ years) in a leadership role in Financial Crime operations, with a strong background in secured and unsecured lending and savings accounts.
• Demonstrated experience in leading and managing teams, with a track record of achieving operational excellence.
• In-depth knowledge of UK and international financial crime regulations and best practices.

Rewards that reflect your value, what's in it for you?
At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health worth a minimum of 750 per year
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified
A little welcome gift from us to you, we'll plant a tree in the Tandem Grove and you can enter into our "Green Deal" below:

• Volunteer 2 days a year for charity

receive an early Friday finish * Raise 200 per annum for charity
Tandem provide PR and marketing support * Have renewable energy at home
receive an additional 1 day annual leave * Drive an electric car
receive 500 towards a home charger
Ready to make your mark?
Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Sourcing Model
Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Skills Required