Job Description

The Path Entertainment Group are looking for an experienced and ambitious Head of Food and Beverage, to support the General Managers operating our London attractions and help develop new and emerging concepts. We are looking for someone who considers themselves to be driven and creative with natural business acumen and an entrepreneurial spirit.

This role will drive secondary sales across Path attractions, which currently include Monopoly Lifesized and The Paddington Bear Experience.

You will drive the growth of our F&B and retail offering to reflect guest expectations, maximise spend per head (SPH), and grow net profit.

Team Management & Leadership

Create a framework of support and development for F&B/venue management to ensure we are working towards shared goals and financial results. Be present within the venues to understand areas of improvement and act as a key point of contact between Head Office and venues.

Excellent Customer Experience

Create a customer first environment, delivering efficient service and an elevated and considered experience to all. Produce a seasonal product offering across F&B and Retail, using data insight and market analysis. Ensure we have consistency across our product offering, with simple and effective set up and delivery.

Commercial Strategy

Work closely with the Director of Commercial Operations to develop and implement strategies that drive revenue and Net Profit. Review financial reports and identify opportunities for growth and cost efficiencies. Identify ROI projects which will support business expansion and target a new audience. Lead projects and new initiatives from the concept phase through to project delivery and review, taking full ownership of results.

Marketing

Deliver ideas and formulate campaigns to attract new audiences to our attractions and drive awareness of our spaces for future events and opportunities and drive upselling revenue opportunities on site. Assist in forming partnershipsby establishing/working with local third-party connections and agencies to help increase trade and growth. Work closely with the sales team to take a leading position in seeking opportunities for corporate and private events.

Training

Ensure that the F&B/ venue management teams and their staff are fully trained in product and systems knowledge, to deliver the best possible levels of Customer service. You will invest time in staff training above and beyond the normal levels expected within the F&B sector through appraisals and task delegation. Ensure our training tools are suitable and reliable for the diverse team and that training records are kept up to date by venue management teams.

Developing a Culture of Collaboration

Contribute to the continuous improvement of processes and procedures. You will inject fun, positivity and confidence into the business, making it an enjoyable place to work.

Compliance and Safety

Ensure that all data protection requirements are met in accordance with the Group's policies and procedures and statutory requirements. You will ensure that health and safety requirements are met in accordance with the Group's policies and procedures and statutory requirements. Lead our food compliance management with the support of our third party food specialist, to ensure that food safety standards are reviewed, maintained and implemented across all areas of the F&B operation, in law compliance.

F&B Operating Systems

Lead all updates, programming and take full ownership of the EPOS, Payment and Reservations systems. Ensure we have business continuity plans in place, should we have any failures within our systems.

Supplier Management

Lead the day to day relationships with key suppliers, ensuring we have the best products, at the best prices and identify new opportunities and trends which can benefit the business.

New Business

Support the Director of Commercial Operations on delivering plans for new concepts to allow the business to expand.
Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Benefits:

Company events Discounted or free food Employee discount
Work Location: In person