Job Description

Job Category: Non-Teaching
:
Contract Type: Fixed Term to September 2027
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is 28,598 (Level 1) rising to 31,022 (Level 4) per annum (pro-rata for part-time)
Location: Dragon Court, Bilborough, Nottingham, NG8 3JD
We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council .

About the Role
Health and Social Care Officers (HSCOs) are responsible for triaging, co-ordinating referrals and providing information and advice to citizens and professionals at our busy 'front door' for Nottingham City Adult Social Care. You will enable decision-making and risk management on behalf of citizens requesting access to social care support.
HSCOs play a key role in promoting the independence and well-being of the citizens referred in by providing advice, support and information. This then helps citizens navigate through to the right services based on the information you have gathered in this triage process.
HSCOs assist in the delivery of an efficient and effective referral service for vulnerable adults, sometimes with complex needs or in difficult and unpredictable situations. Applicants should have a good understanding of the variety of services that are available to meet an individual's needs whether through preventative support or commissioned services.
What skills are we looking for?

• Excellent customer service skills
• Highly developed organisational, administrative and negotiating skills
• A thorough understanding of adult social care issues
• To be diplomatic and approachable with the ability to develop positive relationships and have an awareness of the barriers that may affect communication.
• The ability to make judgements regarding referrals and requests in relation to complex adult social care situations and safeguarding concerns. You will need to have an understanding of risk management when triaging and coordinating referrals to make sure that citizens are seen by the most appropriate team/ service at the right time to meet their needs.
• The ability to handle telephone calls from distressed referrers, citizens or carers experiencing potentially complex problems and be able to act appropriately in a supportive, empathetic and courteous manner.

- A DBS enhanced check for a regulated activity is required for this post.
You can find the job description for this post
At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page.
For informal enquiries please contact Chris Corder, by telephone on 07958296163 or by .
Closing Date: 5th December 2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: TBC
If you have any technical issues when completing your application, please contact our Employee Service Centre:
By applying to this job, you agree to our
About Us:
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Skills Required