Job Description

About us

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

Within this customer facing role you will be a key player in enhancing the guests experience and driving brand loyalty. This is a hands-on role managing the guest's expectations from check in to check out . As a receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience In the event of an emergency you will be required to evacuate the building, you may at times assist in other departments, serve alcohol from the reception to ensure an excellent service is provided to our guests.

Hours

16 hours

Pay

Up to 12.80, depending on age - must 18 and over

What we offer

Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends Health Care Cash Plan Diamond membership of Kingsbridge Hospital Group Enhanced Pension Scheme Enhanced Maternity Pay Enhanced Paternity Pay Cycle to work Recruit a friend scheme Employee Appreciation and Social Events Employee of the Month Award 20 for completion of FLOW training Increased Annual leave with service Discount at Bodyscape - Employee rate and family and friend rate Cyrospa discount rate at Bodyscape Discount at Puregym Communication and advice on Health and Wellbeing Andras Academy - Training and Development Programs and progression opportunities within the Andras Hotels Group Work for globally renowned Hotel Brands Reward Club Incentive Scheme Hotel Incentive scheme Employee Assistance Programme (EAP) & Wellbeing App Perks & Discounts - access to perks and discounts on travels, shopping and much more

About The Role

Your day to day

Be the warm welcome that kicks off a memorable guest experience Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the day's schedule Jump into other ad-hoc duties when your colleagues need your help.

How do I deliver this?

Heartist Transforming"

- Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.


AccorHotels sees a

"Heartist"

in each employee -- a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

Make guests feel

welcome

Make guests feel

heart-warmed

Make guests feel

incredible

Make guests feel like they

belong

.

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

Required Criteria

+ Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to + Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
+ Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
+ Compliant - as well as meeting local laws on serving alcohol, you will be above the minimum age required
+ Ability to work evenings and weekends
+ 6 months reception experience in a hospitality experience

Desired Criteria

+ Experience within a customer service role + Experience within the hospitality industry

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.


We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.


Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.


We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.


We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer


Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

12.00 - 12.80 per hour