Job Description

KHL Group is a diversified media company that delivers information in whatever format the market demands. Using its strong market-leading magazine brands, KHL has expanded into digital magazines, newsletters, apps, directories, new media technologies, exhibitions, conferences, awards, and where relevant, strategic joint ventures. KHL is uniquely positioned to provide route to market, via multiple platforms, for its clients.

The Opportunity:

Are you a technically minded, service-focused individual looking to take the next step in your IT career?

We're looking for an IT Support Assistant to join our friendly and growing IT team at our head office in Wadhurst, East Sussex.

This is a hands-on, hybrid role (3 days in the office, 2 days from home) that offers the perfect balance of collaboration, flexibility, and learning. You will provide first-line technical support across our UK and global offices, ensuring the smooth running of systems and helping colleagues stay connected and productive.

What You Will Be Doing

As our IT Support Assistant, you will be the first point of contact for technical queries -- supporting hardware, software, and systems across the business. Day to day, you will:

Provide first-line IT support to office and remote users (Windows, Microsoft 365, Azure, hardware, and printers). Troubleshoot and resolve technical issues efficiently, escalating complex cases where necessary. Assist with onboarding new employees and setting up IT equipment and access. Maintain and support telephone and communications systems. Manage user accounts, permissions, and hardware records. Support the company's proprietary software and CRM system. Monitor backups and assist with routine maintenance checks. Deliver excellent customer service to internal users, ensuring prompt and friendly assistance. Collaborate with the Assistant IT Manager to maintain secure, efficient, and up-to-date systems.

What We Are Looking For

We are seeking someone with a proactive mindset, good problem-solving skills, and a desire to grow within IT. The ideal candidate will have:

Essential:

1+ years' experience in a similar IT support role Strong understanding of Microsoft 365, Azure, and Office applications Experience supporting Windows-based hardware and software Excellent communication and troubleshooting skills The ability to work both independently and collaboratively in a hybrid setup

Desirable (training can be provided):

Experience with SharePoint / OneDrive PowerShell scripting or automation skills Hyper-V, backups & recovery tools IP or PBX phone systems Power BI and data visualisation MDM management (e.g., Maas360)

Why Join KHL?

At KHL, you will join a supportive team that values initiative, collaboration, and professional growth. We believe in rewarding hard work with flexibility, development opportunities, and great benefits, inclusive of:

Hybrid working model (3 office days per week - Monday & Wednesday required) Early finish Fridays (1pm close!) 32-hour work week (full-time) Private healthcare (after qualifying period) Pension scheme On-site gym and free parking Friendly and collaborative working environment

Important Information

This position is based in Wadhurst, East Sussex. Applicants must live within a reasonable commuting distance or be willing to relocate prior to starting.

The Right to work in the UK is required; unfortunately, visa sponsorship is not available for this role.

Hybrid working: 3 days in-office (Monday and Wednesday mandatory), 2 days from home.

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site gym On-site parking Private medical insurance Work from home
Ability to commute/relocate:

Wadhurst TN5 6TP: reliably commute or plan to relocate before starting work (preferred)
Experience:

Technical support: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Wadhurst TN5 6TP