Job Description

Join Our Team as a Concierge!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused

Concierge

to join our dynamic team.


If you're committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

Location:

Portsmouth - PO1

Annual Salary:

26,666.64

Hours/Working Pattern:

4 on 4 off, 5pm-5am

What You'll Be Doing:

Welcome and Assist:

Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.

Problem-Solving:

Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.

Security:

Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.

Parcel Management:

Handle and record deliveries for residents ensuring a smooth communication and pick up.

Maintain Presentation:

Keep the concierge area and lobby looking presentable, some basic cleaning tasks, bin moving, sweeping leaves from entrances and other ad hoc duties as required.

Safety Checks:

Looking out for H&S hazards on site patrol, all exits are clear and closed as well as anything else that may be out of place.

Local Knowledge:

Offer advice and recommendations about the local area to enhance residents' experience.

What You'll Bring:

Experience as a concierge is a plus, but a strong customer service or security background is equally valued. A hands on approach and attitude with the willingness to provide the best environment possible for our residents. Excellent communication skills - both written and verbal. Health & safety qualifications are advantageous but not essential. A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

Holiday - 28 Days Annual Leave

Cycle to Work Scheme

MediCash

SmartHealth

- Online health services for you and your immediate family.

Eye Care Vouchers

to support your well-being.

Perkbox Rewards

to enjoy exclusive offers.

Company Social Events

*

Pension Plan