Job Description

About the Role

Live True London is hiring a People & Wellbeing Manager to lead staff wellbeing, coaching and people support across our four London salons. This is a multi-site people leadership role where you'll be highly visible on the salon floor -- building relationships, supporting teams, improving culture and ensuring consistent standards.

If you have experience in hospitality, beauty, retail, HR, coaching, employee engagement or multi-site team management, this role offers the opportunity to make a real impact on the day-to-day lives, wellbeing and growth of our teams.

Key Responsibilities

People Leadership & Staff Wellbeing

- Act as the trusted, approachable senior contact for all salon teams.

- Provide on-the-floor support, coaching and active problem-solving each week across all four locations.

- Run wellbeing check-ins, 1:1 conversations, team catch-ups and mental wellbeing support.

- Deliver stress-management initiatives, resilience coaching and wellbeing programmes that reduce burnout and improve retention.

- Provide short-term coaching interventions to help staff with workplace challenges, communication and performance.

- Deliver career development conversations, talent identification and recognition programmes that support team progression.

- Mediate interpersonal issues, handle difficult conversations, support return-to-work plans, and escalate to senior operations/HR when necessary.

- Gather feedback, monitor morale and use engagement insights to identify trends and create improvement plans.

- Promote a positive, inclusive, people-first culture in every salon.

Employee Engagement & Culture Building

- Implement regular activities that boost engagement, recognition, motivation and team spirit.

- Support managers in maintaining high communication standards, including team messages, briefings and updates.

- Build strong visibility on site to foster trust, confidence and open communication.

Operational People Management

- Conduct regular site visits and audits to maintain consistent salon standards.

- Support recruitment: attend trade tests, help with interviews and ensure new starters receive a strong onboarding experience.

- Assist with rotas, wellbeing-focused shift considerations and absence monitoring.

- Support performance reviews, probation management and day-to-day people queries.

- Help with HR administration and record keeping in collaboration with senior operations and HR partners.

- Track and analyse simple people metrics (turnover, absence, engagement hotspots) and recommend targeted actions.

- Support managers with on-the-floor mentoring to build their leadership capabilities.

Training, Development & Coaching

- Deliver hands-on coaching sessions focused on communication skills, teamwork, confidence, resilience and professionalism.

- Encourage a learning culture by identifying training needs and supporting skill development.

- Work with managers to build structured development plans for staff at all levels.

What We're Looking For

Experience

- Background in hospitality, beauty, retail, HR, coaching, education, wellness or people management.

- 3-5+ years of management experience, ideally in frontline, multi-site or fast-paced environments.

- Proven experience improving team wellbeing, morale and performance.

- Strong track record in coaching, mentoring, conflict resolution and people support.

Skills & Personal Attributes

- Warm, empathetic, people-first communicator with excellent listening skills.

- Confident handling sensitive conversations, mediation and employee issues.

- Strong organisational skills with the ability to manage multiple sites.

- Calm, solutions-focused and able to balance empathy with business needs.

- Comfortable travelling between four salons and flexible with occasional varied hours.

Desirable (Not Essential)

- Coaching/mentoring qualifications (ILM, ICF, etc.)

- CIPD Level 3-5 or practical HR knowledge

- Mental Health First Aid or wellbeing-related training

- Psychology or people development background

What Live True London Offers

- Supportive, warm, people-first culture

- Competitive salary based on experience

- Autonomy to shape wellbeing and culture across multiple sites

- Professional development opportunities and training support

- Employee discounts

- Health and wellbeing programme

- Company pension

- Company events

Who This Role Suits

This role is ideal for someone who loves working closely with people, supporting teams, improving culture and being present on the salon floor. If you thrive in a people-focused role, enjoy coaching and engagement work, and want to help teams grow and succeed, this role is a perfect fit.

If you are ready to make a meaningful impact on our team's wellbeing while expressing your own creativity, we invite you to bring your energy and ideas to Live True London Salons. Join us in shaping a vibrant future where every artist feels valued and inspired.

This role is currently for a fixed term contract with the possibility of a full time permanent position opening up.*

Job Type: Fixed term contract
Contract length: 2 months

Pay: 40,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Health & wellbeing programme Referral programme Store discount
Application question(s):

Please write a role specific cover letter
Experience:

management: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person