Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.


The Position
Join our Technical Services team at Roche, where you'll be a Service Expert providing essential support for our pathology laboratory solutions across the North UK. You'll be part of a team of technicians and scientists committed to delivering excellent customer support and making a real impact in the healthcare industry. This role is a fantastic opportunity to join a highly skilled and collaborative team that is passionate about helping diagnostic laboratories succeed.

The Opportunity:

In this role, you will be a key part of our field support team, focusing primarily on Roche Tissue Diagnostics instruments. You will build strong customer relationships and provide a high standard of service through a variety of critical functions.

Lead installation projects, troubleshoot complex issues, and implement system modifications. Provide training and support to laboratory scientists. Optimize systems and provide expert consultancy on workflow design. Attend customer review meetings and support product demonstrations. Collaborate with the wider Roche team to ensure our customers receive the best possible support.

You will have the opportunity to make a direct impact on customer satisfaction, helping to enhance the reputation and professionalism of Roche Diagnostics. This position offers a unique chance to work in a fast-paced and dynamic environment, taking ownership of your work and contributing to a team that truly makes a difference.

Who you are:

To be successful in this role, you will need to bring a thorough understanding of the medical diagnostics industry, gained either from a hospital laboratory or a similar diagnostics solutions provider. You must also have experience in implementing best-in-class laboratory practices.

You are a tenacious and resilient professional who thrives under pressure and can manage shifting priorities. You excel at troubleshooting and can provide effective support for pathology laboratory solutions. You are highly motivated by exceeding customer expectations and are comfortable working with minimum supervision. You are an analytical thinker, at ease with technical and scientific information. You can plan your work schedule and extensive travel arrangements across the North UK autonomously. You will be based in Scotland or the North East of England (or willing to relocate), with easy access to motorway links to enable travel across the mainland UK to support customers.

We look forward to your application.

The role covers the North UK region, including Scotland and the North of England

Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.



Let's build a healthier future, together.


The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.