Job Description

We are looking to appoint an exceptional and dynamic leader to join our senior management team and play a pivotal role in leading our triage team to deliver timely and high-quality initial assessment decisions.

The role

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Are you passionate about ensuring

high standards of care in pharmacy services?

Do you thrive in a dynamic regulatory environment where

your leadership can drive positive change?

If so, we have an exciting opportunity for you to join our team as a Professional Regulations Manager at the General Pharmaceutical Council (GPhC).



As a Professional Regulations Manager, you will lead our triage and resolutions team who make the initial assessment decisions on concerns that we receive about our registrant's fitness to practise. We have introduced a matrix approach to leadership and so you will have shared accountability for the leadership across our enforcement portfolio, providing great opportunities for personal growth and development.



You will provide effective leadership through others, ensuring proportionate, timely and high-quality assessments are undertaken into concerns about pharmacy professionals.



You will directly manage two casework managers (triage and resolutions) and up to 10 triage officers.



This role is subject to a

basic Disclosure and Barring Service (DBS)

check as part of our pre-employment due diligence.

The successful applicant will:

Effectively

lead and manage our triage function

, ensuring the team and individuals meet quality and timeliness objectives through effective oversight, coaching and development. Have

excellent communication

and people management skills to lead teams through our ambitious change agenda. Be self-driven, progress orientated and

passionate about our work

with the ability to work collaboratively across the wider Enforcement function. Be a

confident decision maker

and responsible for high quality decisions in accordance with our processes and statutory objective of keeping patients safe.

Be an advocate for effective change

and

continuous improvement

and

drive improvements in service delivery.

Represent or deputise for the Head of Professionals Regulation (casework and resolution) and Chief Enforcement Officer. Have an

unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

30 days holiday

(plus bank holidays) with the option to buy an additional 5 days.

Pension scheme.

Flexible working arrangements.

Career breaks and sabbaticals.

Life assurance, season ticket loan, bike loan

and many more.

About the GPhC

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We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.



Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

We have adopted a hybrid working approach which combines office and home working. From January 2026, our hybrid approach will include a requirement for staff to attend the office for a minimum of six days per month.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.



Follow this link to see our

privacy policy

and understand how we collect, use and share your personal data during our recruitment process.

Applying for this role

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Please

make sure you complete your supporting statement section

, explaining how you meet each of the criteria for the role, and where you found out about this vacancy. Applications without a supporting statement will not be considered.



Please

consult the knowledge and skills section of the job description document

below to help you prepare your application.



We welcome applications from all sections of the community



We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.



Whilst we are proud to be members of the

Disability Confident Scheme,

you don't have to have a disability for us to discuss

reasonable adjustments

. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.



As part of your application for this role, please complete our

equal opportunities and diversity monitoring section.

This is optional

and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is

strictly confidential

. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.



If you have any queries please do write to us at careers@pharmacyregulation.org or if you would like to speak to a member of the Talent Acquisition team please do call us on 0203 713 7880.



Published on
11 September, 2025
Last updated on 12 September, 2025

Salary details
63,516 - 70,000 per annum, depending on skills and experience, plus benefits
Appointment type
Permanent contract
Closing date
28/09/2025
Interview dates
TBA
Location
Canary Wharf, London (Hybrid working approach)
Hours
35 hours per week, from 9.00 to 5.00, Monday to Friday