Job Description

Property Claims Handler

MPL Claims Management Ltd

About the Role

We are looking for a Property Claims Handler to join our Property Claims Team. You will be responsible for investigating claims by gathering evidence from claimants and clients to support the settlement of property claims in line with policy wording.

As a Property Claims Handler, you will:

Review insurance policies Investigate and assess claims Liaise with policyholders, contractors, brokers, and other stakeholders Negotiate settlements Manage the claims process from start to finish, ensuring all parties are kept informed of progress

Key Responsibilities

Work closely with clients, customers, and insurance providers, building long-lasting relationships Act as the main point of contact throughout the insurance claim journey, coordinating communication with customers, clients, brokers, solicitors, underwriters, loss adjusters, and third parties Manage your inbox and respond to enquiries from cover holders, clients, and brokers Take ownership of claims from start to completion, including processing, monitoring, and negotiating settlements Handle case management end to end, supporting negotiations with clients, underwriters, and loss adjusters Investigate all claims, decide on liability, and ensure evidence is gathered and recorded accurately in line with compliance and regulatory requirements Assess property damage, determine the cause of loss, and provide recommendations for coverage to facilitate settlements Effectively manage complaint cases Apply your insurance knowledge and understanding of the claims management process

Skills and Experience

Previous claims experience isessential Specific property claims experience is desirable Ability to prioritise workload and communicate effectively within the team Professional communication skills and a passion for delivering outstanding customer service Polite, enthusiastic, and a positive can-do attitude Proficiency with MS Office and CRM systems
Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Free fitness classes Free parking Health & wellbeing programme On-site parking Private medical insurance
Application question(s):

This role will be based from our Colchester office, would this be commutable for you?
Work Location: In person