Job Description

Job Overview

We are seeking a detail-oriented Order Processor to join our dynamic team. The ideal candidate will be responsible for managing and processing customer orders efficiently and accurately. This role is crucial in ensuring that our customers receive their products on time and that all order-related information is correctly documented. The Order Processor will work closely with various departments to facilitate smooth operations and maintain high customer satisfaction.

Duties

Develop a deep understanding of our products. Process incoming customer orders with precision, ensuring all details are accurate. Verify product availability and confirm order details with customers. Maintain up-to-date records of customer orders and transactions, utitlising the Zoho software. Collaborate with the warehouse team to ensure timely fulfilment of orders. Address any discrepancies or issues related to orders promptly and professionally. Communicate effectively with customers regarding order status, shipping information, and any potential delays. Assist in the development of improved processes for order management to enhance efficiency. Work closely with the Sales team to maintain exceptional customer satisfaction.

Experience

Must demonstrate extensive experience in an order processing and sales support. Strong attention to detail and organisational skills are essential. Proficiency in using computer systems and software for order management. Excellent verbal and written communication skills, with a focus on customer service. Ability to work collaboratively within a team environment while also being self-motivated. Strong communication and interpersonal skills. Ability to work collaborately in a dynamic and innovative environment. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as an Order Processor.
Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Company pension
Work Location: In person