Job Description

Window to the Womb & firstScan (windowtothewomb.co.uk) is a specialist in providing diagnostic pregnancy and gynaecology scans. Scans include gender, 4D, early pregnancy, and fertility-focused gynaecology scans. We also provide a wide-range of blood tests for women and men.

At our clinic in Hull, we are looking for motivated and hard-working individuals to join our team, assisting sonographers (who perform the scans) in providing a professional and memorable experience to our customers and their families.

Weekends are our busiest times and we are looking for someone to work weekends, either Saturday or Sunday, and sometimes both, and some weekdays (afternoons and evenings).

The role

With our pregnancy scans, your working day involves introducing parents to their unborn baby, sometimes for the first time.

The role provides the vital link between the clinician performing the scans (sonographer) and the customer and their family, ensuring that from the moment the customer arrives, their experience is optimised and the relationship is fully developed. We are looking for confident and outgoing individuals, who are team players and who will operate in a professional, caring and friendly manner.

Successful candidates should have the ability to build a strong rapport with our families; they should be mature and sensitive - something that is particularly essential in our early pregnancy clinic, and whenever there are medical issues identified with a baby during a scan.

We are looking for someone to work weekends and occasional weekday shifts. Following a training and bedding-in period, there may be additional hours and shifts availability in due course..

Further detail about the role and Window to the Womb

There are three roles you will be expected to undertake as a scan assistant; on reception, at the print station, and assisting the sonographer in the scan room during scans, as a scan chaperone. You will rotate through the roles during different shifts. Training will be provided.

We are looking for a person who is:

confident has the ability to build strong rapport with our families has a good understanding of IT admin abilities fast learner adaptable reliable strong communicator caring with good customer services skills
No relevant experience is required and you will be provided with initial and ongoing training, including on important policies and procedures. You will be required to undergo a DBS check. You must keep the mind-set of a medical professional and always be prepared for an inspection or audit from the healthcare regulator, the Care Quality Commission (CQC).

Key tasks and responsibilities:

Relationship Building - to build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing. Sonographer support - to assist the sonographer throughout the scan process, allowing them to concentrate on the technical aspects of capturing amazing images. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct information in a relaxed, friendly, and informative way. Handling difficult situations - to deal with customers with compassion and sympathy, as a primary objective. To ensure that the customer is 'nursed' through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughly. Hygiene and comfort - to clean down the key equipment at the end of each clinic session and to ensure that the clinic is spotless at all times Soft selling - to look for and capture upsell opportunities including additional scans, upgrades and extra merchandise sales. Administration: To handle basic administration tasks to a high standard. To be reasonably computer literate. Other duties: to be prepared to take on other duties and responsibilities within the clinic as required, including reception, marketing and administration.
Job Type: Part-time
Salary: 12.21 /hour (rising in line with any changes to minimum wage and/or seniority).

*Required Experience

*customer service experience is desirable though not essential

Benefits:

Flexible working hours On-site parking Discretionary annual bonus
Job Types: Part-time

Salary: 12.21 per hour.

Job Type: Part-time

Pay: From 12.21 per hour

Benefits:

Company pension Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person