Job Description

We have an exciting opportunity for a people-focused person to join us as a Scheme Manager based onsite at Shrimpton Court - a leasehold Retirement Living scheme comprising of 34 bungalows in Ruddington, Nottinghamshire.



This is a part time role, working 20 hours per week over a minimum of 3 days, between Monday and Friday, with the working pattern to be discussed with the successful candidate to ensure it works for all. This is the perfect opportunity for someone looking for a flexible working pattern, to suit their day-to-day life.



As Scheme Manager, you'll be responsible for the day-to-day management of the scheme, with duties including, but not limited to:



Ensuring a consistently excellent housing management service is provided, including ensuring that repairs, grounds maintenance and environmental contracts are delivered to a high standard.



Ensuring the scheme is safe for customers by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.



Developing and maintaining positive relationships with our customers, interacting with them regularly to ensure their needs are understood and key messages are delivered.



Here's what one of our Scheme Managers says about their being part of the team: "I enjoy working at Midland Heart because they value their staff. There are many benefits that come with working here as well as a great deal of opportunities to grow within your role".



Our ideal candidate? We're looking for a person who takes pride in delivering a brilliant customer service and is able to engage and collaborate with a variety of residents. Your application will also demonstrate:



Previous experience of working in a customer facing role - experience of working with older people is preferred but not essential.



Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks.



The ability to manage your time and workload effectively and be able to easily adapt to changing demands.



Excellent communication skills, both verbal and written, with the ability to engage customers and internal and external stakeholders.



The ability to use a variety of IT systems, including Microsoft Office and inhouse systems.



Level 3 Housing Management qualification or the willingness to work towards one.



Our residents value face-to-face interaction and so the successful candidate will be based on site at Shrimpton Court. There may be times you're required to travel to our Birmingham City Centre office to attend training, team meetings etc.



Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.



We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).



Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.



We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.