Job Description

Job Title: Service Charge Recovery Officer (FTC - 6 Months)

Location: Head Office / Hybrid 3 days in office

Salary: SO2 43,256 (Full-time, Fixed-Term Contract - 6 months, 35 Hours a week) - Department: Homeownership

Eastend Homes is seeking a tenacious, results-driven Service Charge Recovery Officer to deliver a targeted and intensive programme of service-charge arrears recovery across the Homeownership portfolio, inclusive of high-level leasehold service charge and major works arrears improving cashflow performance and supporting Eastend Homes' income-collection objectives for the 2025/26 financial year.

This short-term, high-impact role requires someone with the confidence and expertise to aggressively tackle arrears, an overall experienced arrears professional who can hit the ground running, with a proven record of driving down complex debt, securing substantial repayments, and utilise all available enforcement routes to maximise income.

You will manage and actively pursue service-charge accounts in significant arrears, negotiate robust repayment agreements, and progress enforcement actions where required.

You'll also review aged and time-barred debts, identify cases for write-off, and cleanse arrears data to ensure all figures reported to the Board are accurate and legally recoverable.

If you thrive under pressure, have the determination to chase hard targets, and can demonstrate real success in recovering complex arrears, we want to hear from you. This is a unique opportunity to make an immediate and visible impact on Eastend Homes' financial performance.

Person Specification

Education / Qualifications

GCSEs (including English and Maths) or equivalent

Relevant housing / income management qualification (CIH or similar)

Experience

Proven experience in income recovery, leasehold, rent, or service-charge collection Experience negotiating repayment agreements and taking enforcement action Experience working in leasehold management or a housing association Experience with MRI or similar housing management systems

Knowledge

Knowledge of leasehold service charges and debt-recovery procedures Understanding of Section 20 and major-works billing Awareness of legal processes such as MCOL, Section 146, and mortgagee recovery Landlord & Tenant Act 1985 and Commonhold and Leasehold Reform Act 2002-particularly sections relating to service charges, reasonableness, and consultation requirements. Understanding of the Limitation Act 1980and arrears-management legal processes

Skills / Abilities

Strong communication and negotiation skills Excellent numeracy and attention to detail Ability to manage own caseload and prioritise under pressure Competent in Microsoft Excel and database systems Report writing and data-analysis skills

Personal Attributes

Professional, tactful, and assertive when dealing with challenging situations Proactive and target-driven Commitment to Eastend Homes' values of fairness, integrity, and customer focus
This is a 6-month fixed-term contract intended to deliver accelerated arrears reduction and data validation ahead of 2025/26 year-end therefore we are looking for someone who is available to start in post immediately.

The role will report monthly to the Homeownership Manager and contribute to Board-level reporting on arrears performance.

Closing date: 14 November 2025

Job Types: Full-time, Permanent

Pay: 43,256.00 per year

Work Location: Hybrid remote in London E1 6PS