Job Description

Position

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand's century-old heritage, craftsmanship and its commitment to innovation.At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job responsibilities

Support the team

Provide support for team-members in order to reach their objectives Be contact person for the team Train new colleagues Participate to build up a strong team Provide constructive feedbacks to team-members Lead by example

Support the Store Management in management tasks

Daily planning KPI reportings & analyses

Customer service / selling ceremony

Welcome clients in the store and create a welcoming environment, e.g. offer beverages If necessary: queue and customer flow management Ask questions to capture client needs and concerns Adopt personalized approach according to the customer's profile/interests Present and explain the product
- Seize opportunity to cross- and up-selling


Demonstrate high levels of brand expertise Cashiering skills / POS operational knowledge Inventory Awareness: know what in the stock in order to suggest alternatives to customers Collect and update CRM data, perform CRM activities (use of R-Client App)
Client Care / After Sales Service


Welcome service clients in the store and address their service issue Evaluate the repair suitcase and communicate the repair status (possible, not possible, expected
repair time if possible)


Support the In-store Technicians by handling repair transactions in RMS performing repairs
according to abilities, at least small repairs


Store conditions and appearance


Keep store well organized, clean and in line with VM guidelines Perfect grooming in line with grooming guidelines

Profile

External Experience

Experience in luxury retail (Minimum 3 years) Previous experience with luxury products Relevant experience as Client Advisor with additional responsibilities (e. g. Champion roles) Proven track record of performance Acts as RIMOWA Ambassador and role model in the team Shows behaviour according to RIMOWA values

RIMOWA

MAISON

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It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father's visionary approach, it was Richard Morszeck who - inspired by the early days of aviation - discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA's global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today's ever-changing world.