Job Description

We are seeking a motivated, well-organised, and enthusiastic administrator to join our Adult Community Services. The post holder will primarily support the District Nursing Team at South Lewisham Health Centre, while also assisting other Adult Community Services across Lewisham, including the Single Point of Access team.



This role requires maintaining excellent working relationships, completing a range of general administrative tasks, and demonstrating a positive attitude, strong customer care skills, and the ability to work both independently and collaboratively. Flexibility, adaptability, and strong time-management are essential, as is confidence with IT systems such as Microsoft Word and Excel.

Key Responsibilities:

Provide administrative and clerical support to the District Nursing teams to ensure smooth service delivery, working closely with colleagues across teams and departments.

Provide cross-cover for team administrators during unplanned absence or annual leave, including in the Single Point of Access team.

Develop effective working relationships with internal and external colleagues.

Adhere to all relevant Trust policies and local guidelines to support efficient service operations.



Please refer to the attached job description for full details of the role.



1. General Administrative Duties/Team Support



2. Ordering, Receiving and Dispatching Good



3. Single Point of Access Call Centre Support



4. Work force and Financial Duties



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Key Result Areas & performance



1. General Administrative Duties/Team Support

Liaise with GPs, hospitals, and healthcare teams via email and phone regarding patients. Take messages, ensuring confidentiality in accordance with Trust policy. Update DN/GP MDT meeting tracker weekly. Accurate data entry and documentation, including typing correspondence. Lead and take minutes in daily patient handovers meetings. Support nurses with caseload management; check for overdue appointments daily on interactive worksheets. Access and manage patient records on RiO. Prepare, manage, and archive patient records in accordance with the archiving procedure. Assist with onboarding of new team members. Support management of caseload and Interactive Worksheet on the Patient Record system currently RiO. Maintain general filing. Keep site noticeboard up to date, display new guidance/policies/training, and keep information tidy. Conduct patient outreach surveys (such as Friends and Family Tests). Assist with data collection and audits as needed. Understand and follow Trust Complaints Procedures; support document collection for complaints where required. Book translators as requested, providing relevant codes. Suggest service improvements as appropriate. Complete all mandatory training in a timely manner. Provide cover for duties across sites as required. Handle confidential waste correctly. Check that all DN visits are outcomed daily; inform DNs and Nurse Leads of any unoutcomed visits. Prepare blue folders for nurses' first visits. Perform other equivalent duties as required.

2. Ordering, Receiving and Despatching Goods



Order and receive medical equipment, supplies, PPE, IT equipment, and uniforms for the team. Maintain skills in SBS ordering; receipt goods and notify personnel. Ensure the secure storage and correct paperwork for equipment or repairs. Maintain the stock room in collaboration with healthcare personnel.

3. Single Point of Access Call Centre Support



Act as first contact for patients, families, and friends, ensuring timely relay of messages. Handle queries sensitively and maintain confidentiality. Process referrals and information on RiO with a focus on data accuracy. Log and allocate visits via Daily Team Planner and Message Book in RiO. Handle written and phone enquiries, admin tasks (phones, cancellations, post, date stamping, photocopying, scanning). Provide cover for colleagues as needed. Maintain competence in Community Patient Record system (RiO), attend system/update training, assist new staff. Manage occasional aggressive or verbally abusive calls, following procedures. Refer complex issues to supervisor/manager while maintaining confidentiality. Ensure commercial and visitor queries are directed appropriately. Keep the office environment tidy and presentable. Flag urgent referrals/messages for prompt attention; coordinate with Neighbourhood Nurse Lead or Team Leader as needed. Assist team staff by ensuring correct patient information is available on RiO.

Work force and Financial Duties



Participate in supervision, appraisal, and staff meetings.

Contribute to team induction.

Maintain completion of all mandatory training.

Ensure adequate supplies for daily operations; monitor and order stationery; file delivery notes.

Receipt orders on SBS Oracle, notify procurement and Nurse Leads of missing items, investigate related queries.