Job Description

Exciting opportunity - Come and join us.
Don't miss out on this opportunity to join the North Urgent Community Response Team. We are looking for Healthcare Assistants who enjoy the diversity and variety of caring for patients in crises within their own home, as well as supporting people to have the best possible quality end of life care.
Main duties of the job
This role involves providing personal care, wound care, providing prescribed equipment and working alongside colleagues to respond to service needs. Good communication and collaboration as part of the Urgent Community Response nursing and therapy team is essential. You will have regular supervision and professional development opportunities.
Urgent Community Response is a short term service, we make people safe and refer them on to other appropriate services as needed. Our focus is primarily admission avoidance to secondary care, keeping people safe in their own homes, including people at the end of their life, and also supporting discharges from secondary care or in-patient units.
About us
We are recruiting additional Band 3 Healthcare Assistants to the Urgent Community Response team at this Outstanding organisation. Working alongside our existing HCAs, our nurses and therapists, you will assist in ensuring the continued successful delivery of this service.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Details
Date posted
17 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year pa pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
839-7558093-GP
Job locations
1 Mill Close
Aylsham
NR11 6LZ
Job description
Job responsibilities
Main Duties & Responsibilities.As part of the Urgent Community Response Team, you will be required: To contribute to the delivery of care pathways for patients with long termconditions, palliative care and rehabilitation needs for example, to achievequality of life and independence where possible. To work within the Urgent Community Response Team to prevent unnecessaryadmission to hospital To work within the Urgent Community Response Team to support earlydischarge from hospital To work with all health care professionals, and statutory/non statutory agenciesto provide a seamless, integrated service to our service users. Job description
Job responsibilities
Main Duties & Responsibilities.As part of the Urgent Community Response Team, you will be required: To contribute to the delivery of care pathways for patients with long termconditions, palliative care and rehabilitation needs for example, to achievequality of life and independence where possible. To work within the Urgent Community Response Team to prevent unnecessaryadmission to hospital To work within the Urgent Community Response Team to support earlydischarge from hospital To work with all health care professionals, and statutory/non statutory agenciesto provide a seamless, integrated service to our service users.
Person Specification
Qualifications
Essential

• NVQ Level 3, or equivalent knowledge and experience
• Good general education, including GCSE Grace C in English and Maths

Knowledge, Skills and Abilities
Essential

• Experience of working within a health or social care setting
• Able to Communicate effectively using the English language in both verbal and written form
• Good interpersonal skills
• Able to work as part of a team
• Highly motivated
• Able to provide high standards of care
• Tact and diplomacy
• Empathy and sensitivity
• Ability to use own initiative
• Awareness of the need to escalate to senior staff
• Good observational and reporting skills
• Ability to manage stressful situations
• Work flexibly to accommodate patient/service needs

Desirable

• Experience of working within a community care setting
• Knowledge of SystmOne

Personal Qualities
Essential

• Professional appearance
• The ability to: kneel, bend & stoop, and work in cramped environments
• Manoeuvre limbs of around 5-6kg
• Manoeuvre patients using handling aids
• Be reliable

Other
Essential

• The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional levels of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families
• Must hold full and valid driving licence and have access to a vehicle
• Be able to make own travel arrangements to patients, clinics, base and meetings as required
• This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are 8am-8pm 365 days per year

Person Specification
Qualifications
Essential

• NVQ Level 3, or equivalent knowledge and experience
• Good general education, including GCSE Grace C in English and Maths

Knowledge, Skills and Abilities
Essential

• Experience of working within a health or social care setting
• Able to Communicate effectively using the English language in both verbal and written form
• Good interpersonal skills
• Able to work as part of a team
• Highly motivated
• Able to provide high standards of care
• Tact and diplomacy
• Empathy and sensitivity
• Ability to use own initiative
• Awareness of the need to escalate to senior staff
• Good observational and reporting skills
• Ability to manage stressful situations
• Work flexibly to accommodate patient/service needs

Desirable

• Experience of working within a community care setting
• Knowledge of SystmOne

Personal Qualities
Essential

• Professional appearance
• The ability to: kneel, bend & stoop, and work in cramped environments
• Manoeuvre limbs of around 5-6kg
• Manoeuvre patients using handling aids
• Be reliable

Other
Essential

• The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional levels of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families
• Must hold full and valid driving licence and have access to a vehicle
• Be able to make own travel arrangements to patients, clinics, base and meetings as required
• This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are 8am-8pm 365 days per year

Skills Required