Job Description

We are seeking a friendly and organised candidate with a passion for providing a service that goes above and beyond, to join our small but dedicated reception team.


The position available is for 35 hours on a static rota which will include a mixture of morning and evening shifts and 1 in 3 weekends. For this position you will be our first point of contact for our clients and will play a crucial role in ensuring a positive experience is provided for both pets and their owners.

About us:

Havant Vets4Pets has been open since 2018 and although we are a small team we are part of a group of associated practices within the Solent area which has supported local pets for over 20 years. Our sister surgeries include Companion Care Vets Portsmouth, Companion Care Vets Fareham Park Gate, Companion Care Vets Fareham Collingwood and Waterlooville Vets4Pets

The Ideal Candidate needs to:

Provide a polite and confident telephone manner and deal with a range of client emotions. Be able to multi-task in a busy environment Have relevant client facing experience and excellent customer service. Have good communication skills Be able to work well within a team with non-clinical and clinical staff. Be presentable and provide a positive experience for our clientele Experience using Microsoft and excel Previous reception experience is preferred but not necessary as full training will be provided along with the opportunity to expand your learning and career.

Main responsibilities will include:

Greeting clients with a warm welcome, both in person and over the phone. Answering phones and managing our digital services including emails and text. Administration tasks including paperwork for hospitalised inpatients, insurance claim forms and daily cashing up reports. Provide clear communication between clients and the veterinary team. Booking appointments, placing prescription orders and recording all client and patient information accurately on to our in-house system Keeping the reception area tidy, organized, and welcoming for clients and patients Discussing our bespoke package offers to clients to deliver the best care for our patients.

Location

: PO9 1ND

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!