Active Recruiting Consultants

Job Title/Location: Customer Service Specialist, Surrey & WFH Salary: £25,700 + average bonus c. £1,500 + pension contribution to £3,340 Office/WFH: 3 days office + 2 days WFH after initial office based training period Requirements: A phones based customer service…

JobTitle/Location:ComplaintsHandler,Surrey/WFH Salary:To£30,000bonuspension Office/WFH:Officebasedtraining,then3 daysoffice&2 daysWFHperweek Requirements:Experienceincomplaintshandling,reporting&identifyingtrendswithstronganalyticalskills.ThisexperiencemustbewithinFinancialServices,Banking,Insuranceorotherregulatedindustries.Moreinfobelow. RoleSnapshot:Investigatingcomplaints,providinginsightthroughcomplaintpacksanddrivingimprovementsincustomerserviceprocessesacrossseveralteams. TheCompany:Ourclientisaninnovative,establishedbusinessthathasexpandedwelloverthelast4 5years,nowstandingataround180 200peoplewithproductdemandincreasing. TheRole:YourremitinthisComplaintsHandlerroleistoensurethehigheststandardsofserviceinhandlingcustomercomplaints,identifyingtrendsandimprovingresolutionatthefirstpointofcontact.Keyresponsibilitiesinclude: Actasfirstpointofcontactforcustomercomplaints,ensuringtheyarehandledefficientlyandprofessionallytomaximiseresolutionatfirstcontact. Conductin depthcomplaintinvestigations,identifyingrootcausesanddraftingcomprehensiveresponsestoensureafairandconsistentapproach. Develop&maintaincomplaintpacksthathighlightkeytrends,recurringissues&areasforimprovement.Presentfindingstomanagementtodriveproactivesolutions. Performqualitychecksoncomplaintresolutionsandcustomerinteractionstoensureadherencetocompanystandardsandregulatoryguidelines. HelptocoachCustomerServiceteamstoenhancecomplainthandlingskills. Collaboratewithinternalstakeholderstoimproveprocesses,streamlinecomplainthandling,andenhancecustomerexperience. Leadengagementmeetings/sharebestpractisewithotherdepartments. Skills/ExperienceRequired:FortheComplaintsHandlerroleourclientwillconsiderarangeofbackgrounds.Theseincludeexperienceincomplaintshandling,reporting&identifyingtrendswithstronganalyticalskills,awarenessofconsumerduty/customerprotectionregulations,peoplewithPPI/car/motorclaimsexperienceandexposuretovulnerablecustomers.Alsothoseabletoconductrootcauseanalysisandprovidesolutions.ThisexperiencemustbewithinFinancialServices,Banking,Insuranceoranotherregulatedindustryandyoumusthaveaconfidenttelephonemanner. AdditionalInformation:ThesalaryforthisComplaintsHandlerroleisupto£30,000bonus,pensionto16%,freeparking,life&healthbenefits.Alovelyworkingenvironment,aprogressivebusinesswithatrackrecordoftraininganddevelopingpeople.Pleaseapplybelow. TheComplaintsHandlerroleisoneofmanyvacancieswearehandling.ARCisaspecialistwithinFinancialServicesrecruitmentandtheConsultanthandlingthisrolehasover30yearsofexperienceinthisfield.Areasoffocusincludeadministration,compliance,businessanalysis,customerservice,project/programmemanagement,paraplanners,salessupport,marketing,underwritersandgrouprisk/employeebenefitsrelatedroles.CheckthewebsiteandfeelfreetocallDarrenSnellatanytime.