Think Cloud

Reports to : Head of Service Delivery Hours: 40 hours per week This is a role in the office Role Overview As a Senior IT Helpdesk Analyst, you’ll be the backbone of our technical support operations. You’ll lead triage and…

Job Description Act as a point of contact for client account queries and requests, ensuring they are followed up and delegated appropriately. Manage a portfolio of existing accounts, ensuring high levels of client satisfaction and consistent communication. Proactively review and…