Job Description

We are looking for a committed, innovative administrator with outstanding people skills to work across our SPAs in Merton. Your role will be to provide administrative support eg; signposting patient queries, processing referrals/discharges, booking/cancelling/rescheduling appointments and supporting clinical delivery across services in the South West Division. The post is based at Merton Civic Centre.

PLEASE NOTE:

this is a fixed term contract with an end date 31-DEC-2026



THIS ROLE IS NOT ELIGIBLE FOR VISA SPONSORSHIP - due to the role being a fixed-term contract.



You will work closely with existing admin staff, team leaders and managers across Merton clinical services. You should have a passion for quality improvement, innovation, positive change and be solution focused. You should be able to sensitively respond to patient calls in a high pressure and fast paced environment. Your communication and administration skills will be excellent.



We are committed to professional development offering competency support and sign off, team meetings, shadowing opportunities, psychological support for SPA teams, in-service training and one to one supervision. Internal and external courses are supported. Having experience of EMIS, engaging with the public and experience of sensitively managing challenging conversations is advantageous.



Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role



Car lease scheme *T&C's apply (Band 5 roles & above)



Flexible working options



Annual travel card loan



Training, support and development in your career



To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits



Successful applicants will be required to demonstrate alignment with the Trust's values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached and Person Specification.