Job Description

An exciting opportunity has arisen for Staff Nurses to work with children and families from antenatal to 19 years to work within our Single Point of Access "Just One Number".



If you have a current Band 5 NMC registration, you are excited by innovation, and are passionate about the public health agenda and improving health outcomes for children, young people and families - then this may be the career choice for you.



You will be self-motivated, able to demonstrate empathy and enjoy working in a fast paced, friendly environment. It is important that you have strong communication, digital and leadership skills and be able to demonstrate experience of partnership working with proven ability to innovate and find solutions in delivering a safe and effective service.



You will have excellent verbal, written and computer skills and demonstrate a commitment to your own personal and professional development as well as supporting the development of others in the team.



To respond to the health needs of the local population, Just One Number operates 5 days a week, Monday to Friday 8am - 6pm.



Successful applicants will be expected to work a 9am-5pm shift patten.



"Should we receive a high number of applications we reserve the right to close this vacancy at any point after XX/11/2025"



Job Purpose



As part of the Healthy Child Service, the Staff Nurse will work within the single point of access, this role will be predominantly clinical triage of new referrals, telephone and digital support for clients/service users, this will be via text and video call drop in; undertaking of initial assessments, delegation of cases within the team or transfer out to locality/specialist pathway, signposting or supporting onward referrals.



The role is to provide a child centred, inclusive, holistic and accessible Public Health programme to children aged 0-19, their families and communities, establishing links with children, families, schools, communities and agencies.



The person will promote the physical and emotional well-being of children and young people, supporting them to establish good health now and in the future. Promoting early intervention, health promotion, advocacy, empowerment, social inclusion and the reduction of health inequalities.



The contacts will be completed by telephone or via video platform to support the range of issues experienced by children and young people aged 0-19 and their families. The role will also include responding to messages on Parent line our text messaging service for parents. At all times a Think Family Approach is adopted.



Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.



There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.



If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.



Main Duties and Responsibilities



To learn and deliver the universal service within Just One Number, to be confident in supporting families with accessing self-care resources and developing self-efficacy.



To have the skills and knowledge to promote the use of digital resources on Just One Norfolk website during all contacts with service users to enhance self-care skills for children, young people, and their families.



To utilise virtual platforms in assessments, interventions, training, and networking to support effective practice and partnership working.



To support and deputise for the clinical coordinator ensuring effective workflow through Just One Number.



To support families through a range of methods including digital drop-in clinics, text message, virtual and phone contacts to assess the needs of children and their families.



To work as part of a multidisciplinary 0-19 team to identify the health needs of children and young people, their families and the community and contribute to developing a strategy to address individual identified needs as well as those needs within the community.



To work with the locality teams to support children, young people and families who are considered to be vulnerable or at risk as required. To adhere to current Safeguarding Procedures and participate in strategy discussions and case review meetings as required.



To be knowledgeable and able to assess, plan, implement and evaluate packages of care in order to deliver early interventions to families in line with our commissioned service.



To support other localities as required, to ensure that all relevant clinical skills are developed, and to maintain effective working relationships and continuity of services.



To take responsibility for their own clinical practice, including participating in supervision and to adhering to the NMC code of conduct.



To contribute to the development of local policies and procedures relevant to their area of work and contribute to relevant service design projects.



Communication



To communicate complex and sensitive information concerning the child/young person's/parent's condition to the relevant people



Able to communicate effectively using appropriate methods and recognising barriers to communication, e.g. communicating effectively with families where English may be an additional language.



To communicate within the multi-disciplinary team and model effective team working and communication skills, supporting change within the service.



To work with all partner agencies to promote children's well-being.



To work closely with other professional teams and key stakeholders including service users, statutory and non-statutory organisations



To contribute to the training of students of nursing and other disciplines, during community experience programmes



Budgetary Responsibility



To demonstrate responsible use of resources, with an awareness of budgetary restraints.



To ensure health monitoring equipment is operating to a high standard, maintained and calibrated.



People Management



To contribute to the training of students of nursing and other disciplines, during community experience programmes.



Maintaining own professional development and requirement to take part in appraisal and KSF process.



To delegate work to other members of the skill mix team related to their capabilities and competencies, ensuring there is clarity regarding the feedback mechanisms.



Research & Development Activity



Contributes to clinical audit and research highlighting unmet needs within the population. Contributes to the maintenance of the Health Profile of the population.



Clinical and Practice Governance



Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act



To accurately maintain patient records and documentation.



Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.



The post holder must adhere to the Trust risk assessment and risk management processes.



The post holder must adhere to infection control policies and procedures.



It is a condition of your employment that you are currently registered with the NMC and it is your responsibility to maintain your professional registration



Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.



The post holder must participate in clinical and other audits as required.



Provide patients and their families /carers with information on standards they should expect from the team.



Participate in Clinical & Safeguarding supervision on a regular basis.



The post holder is required to participate in relevant emergency preparedness process for their team.