Job Description

No Recruitment agencies

, This is an apprenticeship role, please see the related apprenticeship page: https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000342600

Hours:

35.5hrs p/w

Location:

Chatham

Salary:

16,000

Day to day

The post involves providing first-line support to clients, resolving issues and queries presented via our monitoring and ticketing system, as well as phone calls. You will be responsible for troubleshooting and resolving technical issues, escalating and working with senior support for more complex problems.

You will also have the opportunity to work with senior staff to create solutions to improve internal and client systems.

Responsibilities

Work with clients in person, over the phone, and through our ticketing system, in a friendly and helpful way Provide clients with basic troubleshooting and support for hardware, software, cloud, and network-related issues Document and track issues, ensuring client documentation is maintained well. Use our powerful RMM tool to monitor client systems, automate them, and improve their performance. Escalate tickets that require senior support. Assist in the setup and configuration of new hardware and software.

Skills

Soft skills

A natural problem-solving ability An ability to tailor your communications approach for different audiences (techy and human) Work independently using initiative to prioritise workloads Ownership, see the problem through and ensure quality
You will develop these skills during your apprenticeship, but any of prior knowledge of the below is an advantage.

Technical skills

Microsoft 365 Administration Windows 11 Administration/Support Good networking knowledge Excellent troubleshooting skills

Desirable

Driving licence. Basic knowledge of Windows Server (Active Directory, Group Policy). Familiarity with Azure / Power Platform. Basic PowerShell scripting. Understanding of VOIP phones (3CX)

Benefits

Career development & training Pension scheme Generous holiday allowance Bonuses Regular company social events Discounts and Perks Onsite Parking WFH flexibility options

Who we are we?

WYSIWYG is a small, independent IT solutions provider based in Medway, with customers throughout Kent. We focus on support for small to medium businesses, across a range of sectors.

We have been supporting some of our clients since 2010 and they stay with us because of our genuine desire to do a good job for them and help improve their business however we can through technology.

We encourage improvement and growth; all WYSIWYG technical staff have one day per month dedicated to personal development.

If you would like more information about the post, please contact Arron on 01634 739812.

Job Types: Full-time, Apprenticeship

Pay: 15,500.00 per year

Work Location: In person