Job Description

Please only apply if you can commute every day to our Brighton office

Primary Responsibility:

Reporting to the Head of IT, you will be responsible for answering incoming requests for support and ideally resolving the problem first time or escalating the request internally, or with 3rd party support teams.

Principal Accountabilities:

1st Line Support

Ensure that customer incidents and service requests are responded to quickly and business-agreed SLAs are met. Maintain professional, friendly and accurate communication with our colleagues while supporting the business. Manage and improve our internal Knowledgebase. Collaborate with colleagues from across the business, sharing workloads and knowledge. Work with the wider IT Team to improve the services we provide.
Your technical responsibilities will include:

Providing 1st line support in areas such as:

Office 365 administration and troubleshooting including: MFA. Azure Entra ID/Active Directory. Intune MDM. Sharepoint. Installation and support of company-approved software. Supporting onsite and remote users via remote control tools. Dell hardware troubleshooting. Triage incidents and reassign them via agreed escalation paths as required. Supporting individual Teams clients and Logitech Teams Room video conferencing. MFPs and thermal label printers. Strong network fundamentals including VPN troubleshooting. Knowledge Management creation and maintenance. Server fundamentals. Proactive awareness and alerting of New software requests Security breaches Supporting 3rd party software (successful candidate will be trained)

Qualifications

Proven experience in technical support and IT support roles Strong troubleshooting skills for software and hardware issues Excellent customer service and communication abilities Familiarity with Microsoft Office, SharePoint, and Active Directory Knowledge of computer networking and desktop support Experience with VPN and Microsoft Windows Server environments Understanding of SCCM and Remedy for ticket management
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Benefits:

Day off on your birthday Company pension after a 3-month qualifying period Life Assurance Income Protection Health Care Cash Plan Discounted gym membership Prescription charge reimbursement Employee assistance programme Helpline counselling service Long service awards Yearly staff party Company social events throughout the year Car allowance if criteria are met due to regional travel to various sites
Salary up to 30000 D.O.E.

Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Health & wellbeing programme Life insurance Referral programme Sick pay
Ability to commute/relocate:

Hove BN3 1UY: reliably commute or plan to relocate before starting work (required)
Experience:

1st line support: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person