Job Description

Are you an aspiring IT professional looking to kickstart your career in a dynamic and supportive environment? Look no further! Our reputable IT service and support company, catering to a diverse range of SME businesses, is seeking a 1st Line IT Support Technician to join our dedicated team. If you have a minimum of 1 year of experience working on an IT helpdesk, supporting Microsoft Windows 11, and possess a solid foundation in associated IT services, we want to hear from you!

Responsibilities

:

- Provide prompt and professional responses to customer IT incidents, assisting with technical support and issue resolution

- Assist with customer service requests, including hardware and software setup, configuration, and troubleshooting

- Follow documented procedures and maintain consistent standards to ensure quality and service level agreements are met

- Collaborate with team members, escalating complex issues when necessary

- Document customer interactions and solutions accurately in our ticketing system

- Demonstrate excellent customer service skills, striving for positive customer experiences throughout the support process

Requirements

:

- Minimum of 1 year of experience working on an IT helpdesk, supporting Microsoft Windows 10

- Familiarity with Windows 10, Microsoft Active Directory, Office 365, Azure Active Directory, and Microsoft Office

- Customer service mindset with a passion for delivering exceptional support experiences

- Strong problem-solving abilities and the aptitude to diagnose and resolve technical issues efficiently

- Basic understanding of associated IT services, such as server environments and Microsoft Cloud services

- Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users

What We Offer:

- Comprehensive training and development programs tailored to your experience and career goals

- Opportunity to gain industry certifications, such as CompTIA or Microsoft, based on your experience and aspirations

- Supportive and collaborative team environment with experienced professionals

- Modern and vibrant office space at the Arena Business Centre

- On-site cafeteria providing a variety of food and drink options

- Free parking for a convenient commute

- Excellent public transport links for easy accessibility

If you are an aspiring IT professional seeking a valuable opportunity with room for growth and development, we encourage you to apply! Join our team and gain the skills and experience necessary for a successful IT career.

To apply, please submit your CV and a cover letter outlining your relevant experience and aspirations to [email protected] We look forward to reviewing your application!

Note: Only shortlisted candidates will be contacted for further evaluation. Thank you for your understanding.

Job Types: Full-time, Permanent

Pay: 24,000.00-28,000.00 per year

Benefits:

Canteen Casual dress Company events Company pension Free parking On-site parking Transport links
Ability to commute/relocate:

Winnersh RG41 5RD: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

IT service management: 1 year (required) Customer Service: 1 year (required)
Work Location: In person