Job Description

1st Line Support Desk Engineer

Location:

Farnworth, Bolton

Salary:

26,000 - 28,000 per annum (DOE) + Overtime + Benefits

Are you passionate about technology and delivering exceptional customer support?

This is your chance to join a rapidly growing company at the forefront of IT and Communication Solutions. We work with clients of all sizes--from small businesses to large enterprises--across both private and public sectors. As we continue to expand, we're looking for proactive, customer-focused

1st Line Support Desk Engineers

to strengthen our technical support team.

Why You'll Love This Role

Be the

first point of contact

for technical issues, making a real impact on user experience. Work with

cutting-edge IT and telecommunication technologies

. Join a

supportive team

that values collaboration, growth, and innovation. Enjoy

career development opportunities

, ongoing training, and yearly reviews.

What You'll Do

Frontline Support:

Handle incoming technical queries via phone, email, or ticketing system, ensuring accurate logging and prioritisation.

Troubleshooting:

Diagnose and resolve common issues with hardware, software, networks, and VoIP systems.

Escalation:

Pass complex problems to specialist teams while ensuring smooth handover and follow-up.

Customer Care:

Deliver friendly, professional service that keeps users informed and supported.

Knowledge Sharing:

Maintain documentation and contribute to our internal knowledgebase.

System Monitoring:

Assist with proactive monitoring to prevent downtime.

What We're Looking For

Experience:

Previous technical support or customer service experience in IT and Telecommunications.

Technical Skills:

Windows/Mac OS, Active Directory, Office 365 Network troubleshooting (TCP/IP, LAN/WAN, DHCP, DNS) VoIP technologies (SIP/RTP), routers, switches, VPNs

Communication:

Ability to explain technical issues in simple terms.

Problem-Solving:

Methodical approach and strong troubleshooting skills.

Customer Focus:

A positive, service-driven attitude.

Other:

Full UK Driving License required.

Desirable (but not essential):

IT certifications (CompTIA A+, etc.) Experience with VoIP systems, PBX, remote access tools, ticketing systems Knowledge of Linux, AWS/Azure, Wi-Fi solutions, CCTV systems

What We Offer

Competitive salary: 26,000 - 28,000 (DOE) Overtime opportunities Health plan & pension scheme Ongoing training and career progression Yearly salary and development reviews A collaborative, friendly team environment Regular team-building and social events

Working Hours:

Monday to Friday, 7am-7pm (shift rotation). On-call availability required (paid overtime).

Ready to take the next step in your IT career?

Apply today and join a company that values your skills, supports your growth, and invests in your future.

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking
Work Location: In person