Job Description

About Audiebant Limited

Audiebant Limited is the UK's leading provider of audio and visual communication solutions, specialising in Mass Communication Zoned solutions for critical incidents, lockdowns, and everyday communication. With over 30 years of expertise, we serve the Education, NHS, and Local Government sectors, offering market-leading software and systems for public sector communications.

We are currently seeking a motivated and experienced

1st Line Technical Support Engineer

to join our dynamic IT team in Kirkham, Lancashire. This role is essential to supporting our clients, resellers and distributors with bespoke software solutions while contributing to the ongoing growth and success of the business.

About the Role

We are seeking a proactive and customer-focused

Level 1 IT Technical Support Engineer

to join our growing team in Audiebant. This role is the first point of contact for customers, partners, and internal staff, providing high-quality first-line technical support across our systems, products, and services.

You will play a key role in supporting our distributor and reseller channel, managing helpdesk tickets, assisting our own customers, and supporting internal IT operations. Alongside general support duties, the role also involves stock management, order fulfilment, and hands-on work with hardware.

Full training will be provided on our company systems, Linux-based platforms, and specialist audio hardware. This is an ideal opportunity for someone looking to build a long-term career in IT and technical support within a modern, technology-driven organisation.

Key Responsibilities

Customer & Partner Support

Act as first-line support for customer, reseller, and distributor enquiries via phone, email, and ticketing systems Log, categorise, and prioritise support tickets accurately Resolve common and repeatable issues at first contact where possible Escalate complex or unresolved issues to Level 2 support with clear notes, diagnostics, and troubleshooting steps Communicate clearly, professionally, and confidently with customers at all times

Technical Support

Perform basic troubleshooting on Linux-based systems (training provided) Carry out basic diagnostics on Windows and macOS devices Assist with printer issues, user accounts, connectivity problems, and general IT queries Perform basic hardware diagnostics on audio equipment, including amplifiers and speakers Identify common faults such as power issues, cabling problems, incorrect configuration, or failed components Follow documented troubleshooting processes, support runbooks, and best practices

Order Fulfilment & Stock Management

Prepare and fulfil customer orders accurately and efficiently Carry out basic wiring and hardware preparation tasks Test equipment prior to dispatch where required Label, package, and prepare equipment for shipment Maintain accurate records of stock levels, orders, and equipment movement

Internal IT Support

Provide first-line IT support to internal staff Assist with basic hardware and software issues Support office IT equipment such as workstations, printers, and peripherals

Administration & Process

Maintain clear, accurate ticket notes and documentation Adhere to internal support procedures and SLAs Contribute to knowledge base articles and internal documentation where appropriate Assist in improving support processes and customer experience

Skills & Experience

Essential

Strong written and verbal communication skills Confidence speaking with customers over the phone and via email Basic understanding of IT concepts, hardware, and troubleshooting principles Willingness to learn Linux system support and audio hardware diagnostics Good organisational skills with strong attention to detail Ability to follow processes and work methodically in a fast-paced environment

Desirable

Previous experience in a helpdesk or technical support role Exposure to Linux, Windows, or macOS environments Familiarity with audio equipment such as amplifiers or speakers Experience using ticketing systems, helpdesk platforms, or CRM tools

Personal Attributes

Customer-focused, patient, and professional Calm under pressure with a problem-solving mindset Reliable, punctual, and well-organised Eager to learn and take ownership of tasks Team-oriented with a positive and proactive attitude

Why Join Audiebant?

Work with cutting-edge technology and specialist hardware Gain hands-on experience with Linux systems and audio technology Be part of a supportive, knowledgeable IT team Structured training and development opportunities A role with genuine career progression in technical support and IT

Ready to Join Us?

If you are passionate about IT support and eager to make an impact in an innovative company, we would love to hear from you. Take the next step in your career with

Audiebant Limited

today!

Apply now and become part of a forward-thinking team that's shaping the future of communication solutions for the public sector.

Job Types: Full-time, Permanent

Pay: From 24,500.00 per year

Benefits:

Company pension
Work authorisation:

United Kingdom (required)
Work Location: In person