Job Description

2026 Customer Marketing Operations Placement


We are looking for an enthusiastic Intern to join our Customer Marketing Operations team working on our marketing and transactional campaigns on a 12-month placement.


From day one, our placement students are fully integrated into Team Hilton. Our placements offer vast exposure and opportunities, such as networking with senior executives, involvement in regional conferences and for some, international travel.


Based in our Glasgow Corporate Office, you will be part of a cohort of around 10 interns and take part in regular connect meetings and feedback sessions designed to support your development. You will benefit from our social area, including a table tennis and pool table. We have good transport links, just a five-minute walk from Central & Queen Street Train Stations, and Buchanan Street Subway.

The Opportunity

The Hilton Customer Marketing Operations team uses customer and guest insights to evolve and deliver personalised experiences for our customers and guests. We are looking for an enthusiastic, curious, and innovative intern with a dream to think beyond the day-to-day and envision what could be.


As an intern you will be an integral part of the Customer Marketing Operations team, collaborating with industry leading digital marketers on global campaigns using revolutionary technologies to transform our guests and customers' experiences. This will involve implementing new journey campaigns, enhancing existing technologies and processes while also delivering insights to help improve our channel performance.

Some of the more specific responsibilities you may undertake include:

Assist with the strategy, development, and execution of our marketing and transactional email campaigns, mobile In App Messaging and push, using Braze, our Email Service Provider (ESP). Support the creative solution improvement of design, process or technical challenges related to email and mobile projects. Monitor and analyse key performance metrics for email and mobile marketing and transactional campaigns, to generate insights and recommendations for campaign optimisation. Establish good partnerships with outside vendors, internal constituents, and other departments to support open collaborative communication.

Why choose us?

Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:

Learning and Development:

Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.

Networking:

Our interns can connect with professionals across the business, paving the way for valuable relationships.

Feedback and Growth:

Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.

Cross-Exposure:

Opportunity to gain insight into another function.

Hilton Perks:

Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.

Salary & Benefits:

26,000 Gross PA & private healthcare.

Location:

Glasgow office. Our placements are office based with flexibility offered across some teams.

What are we looking for?

A strong sense of alignment to our culture and values. A current Bachelor's or Master's student with a required 12-month year in industry placement as part of your degree. A degree with a focus on Hospitality, Business/Marketing management or Technology is preferred. Availability to start 13th of July 2026, full-time, for a 12-month placement. Eligibility to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here. Fluency in English (speaking, reading, and writing). A proactive and organised individual who can handle their workload to meet deadlines and quality expectations across multiple projects and issues. The ability to thrive in a close-knit team environment that relies on open communication to fuel improvements and collaboration. A positive, can-do attitude with exceptional attention to detail.

What is it like working for Hilton?

Hilton is one of the world's largest and fastest-growing hospitality companies, with 24 distinct brands and over 8,000 locations. We have recently been ranked by our employees as #1 World's Best Hospitality Workplace awarded by Great Place to Work & Fortune.


We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in the UK focus on Abilities, Generations, Pride, Women's and Ethnic representation. You can find details on our Culture page.


We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation.

Selection Process

Please apply now, applications close on

Sunday 2nd November 2025

. We receive a high volume of applications, so thank you for your patience while we carefully review each one to give it the attention it deserves.


If your application is successful, you may be invited to complete a one-way video interview and online assessment. These help us get to know you better and assess if the placement could be a great match. Keep an eye on your inbox, and we encourage you to complete each step as soon as you can. Our EMEA Graduate Recruitment Team will be in touch to let you know the outcome.

Good luck, we are looking forward to meeting you!