Job Description

Details

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Reference number

413314
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Salary

45,974 - 54,431
GBP
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Job grade

Senior Executive Officer###

Contract type

Permanent###

Type of role

Human Resources###

Working pattern

Full-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Wales

About the job

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Job summary

The Care Inspectorate Wales (CIW) is the independent regulator of social care and childcare. We register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales


The purpose of the post is to provide leadership and management to the business support team. This multi-skilled team provides a delivery and frontline customer service team to members of the public, Service users and their families and providers. The team also perform the critical function of supporting internal teams to undertake their duties of registration, enforcement and inspection. This post provides direct line management to business team managers.

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Job description

The post holder will work closely with operational teams in the management of the business support processes and lead on business within the business support team.


As the post is responsible for pan Wales teams, some occasional travel will be required to provide management and support.

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Person specification

Provide direct leadership and management support to the Business Support Service Managers and their teams. Approximately 9 Business Managers and 28 business support staff. Provide leadership and management support to all business support teams. Lead on embedding new ways of working, ensuring changes are implemented across all business areas in line with CIW's strategic plan. Ensure that the business support team is fully prepared for all digital changes by overseeing the necessary training and guidance is in place. Attend project boards to ensure that changes across CIW are considered in line the support teams' capacity. Provide weekly reports to senior management on the business support dashboards to monitor activities and assess resource capacity for both short-term and long-term planning. Oversee the training and development of staff in the team by understanding training requirements, conducting briefings, and promote regular use of personal development plans. Collaborate with other CIW teams to Identify further enrichment for the business support teams roles following areas of digital development. Build strong links with other senior managers in CIW to elevate the profile of the business support team. Oversight of business support team practice to share good practice and identify areas for development. Managing own professional development and seeking appropriate opportunities in discussion with line manager. Act as operational lead on the Disclosure Barring Service (DBS) process, managing change in relation to the DBS process and reporting any issues to the DBS business process owner ###

Behaviours

We'll assess you against these behaviours during the selection process:


Leadership Seeing the Big Picture Managing a Quality Service Communicating and Influencing

Benefits

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Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.###

The Use of Artificial Intelligence (AI)

Although the use of AI platforms and tools by candidates is not prohibited, all information submitted must be truthful and factually accurate. It should also be noted that presenting ideas and experience generated by artificial intelligence, as your own, can be considered plagiarism.

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Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.


The selection process and stages are:

Number of Stages:

2 stage process

Stage 1 Application Form


Stage 2
Interview




In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Penny Aubrey Email : CIWHR@gov.wales
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Recruitment team

Email : SharedServiceHelpdesk@gov.wales ###

Further information

Recruitment principles and complaints




We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.




If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.




If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk