Job Description

Shift work End User support IT system support

Duties and Role:

Under the direction of the Section Head MSS Applications Services and Database Management (FSDM) (NSO OMS 0010) the incumbent will perform duties such as the following:

Assists in the administration of services for a variety of command and control information systems, e.g. MCCIS (Maritime Command and Control Information System) Joint Tactical Chat (J-Chat), TACSAT, TOPFAS, LOGFAS, ICC, NIRIS, AirC2IS, Core-GIS, MSA, NCOP and as directed. Works as part of a team providing 24/7 support of services as directed. Works closely with the OPSCEN and the Centralised Service Desk as directed in support of ITIL processes as implemented within the Agency. Delivers, activates and maintains end user applications as directed. Executes patch management procedures as directed to maintain up to date and correctly supported Functional Services. Performs other duties as may be required.

Specific Working Conditions:

Shift pattern with nights and weekends plus from time to time in the bunker. normal office job - 12 hours per shift, 7 am -19 and 19 - 7 am. 12 hour shifts with 1 hour non-working lunch. Pattern is 4 days, 4, nights, 8 days off. They repeat this 5 times then they have 28 days off. No TDYs planned. Two Staff members will be on shift together at all times. Shift pattern subject to change upon arrival of additional shift workers.

Requirements

Skill, Knowledge & Experience:

The candidate must have a currently active NATO SECRET security clearance Have a very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners. Experience of Configuration Management and Service Asset Management. Knowledge of any of the following NATO Functional Services: NCOP, Core GIS, TOPFAS, LOGFAS, AirC2IS, NIRIS, MARITIME C2 Systems i.e. MCCIS ITIL Foundation certificate. Prior experience of working in an international environment comprising both military and civilian elements. * Knowledge of NATO responsibilities and organization, including ACO and ACT.