Job Description

Are you an experienced IT professional looking for an exciting new challenge as Second Line Support Engineer?

At BW Legal, IT infrastructure support is integral to our success. Our unique client, customer and colleague IT solutions are rooted in our continued investment in technology, as well as the expertise of our specialist team.



Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can be scaled across the business, everything we do aims to ensure our stakeholders benefit from the full potential of our technology offering.



As Second Line Support Engineer, you will be working in our experienced IT Operations Team providing first, second and occasional third-line user support for all of our internal tools and technologies. Beyond the day-to-day, you'll be part of a team that contributes to longer-term technical projects, process improvement and the documentation efforts that help make BW Legal a leader in its field.

What you'll be doing:

Providing bespoke IT Support relating to technical issues involving Microsoft's core business applications and operating systems Providing basic technical support at network level: WAN and LAN connectivity, routers, firewalls and security Implementing basic remote access solutions and providing support on Citrix Collaborating with experienced colleagues to build and maintain an Azure cloud platform Liaising with our IT Development and Business Change teams to ensure newly built technologies can be tested and smoothly implemented into the business Ensuring any IT support changes required are documented and implemented to ensure we deliver the best performance for the new technology Monitoring the remote management system alerts and notifications and respond accordingly through service tickets Managing and maintaining BW Legal's approach to Network Security, including monitoring industry news and ensure all platforms are protected. Communicating with internal stakeholders as required, keeping them informed of incident progress, as well as notifying them of impending changes or agreed outages Paid out-of-hours support Rota (typically 1 week per month) Monthly patching updates (typically 6 hours on a Sunday once per month paid at an overtime rate)

We ask you to have the following skills and experience:

Advanced understanding of operating systems, business applications, printing systems and network systems Technical awareness, as well as the ability to match resources to technical issues appropriately Advanced knowledge of firewalls and security (ideally SonicWALL) Advanced knowledge of networks - LAN/WAN/routers (ideally Meraki and Dell) Advanced knowledge of Storage Arrays (ideally Dell PowerStore) Windows Server (ideally 2022/2025) Linux (ideally Ubuntu) VMWare Kubernetes Microsoft Azure Platform Windows 11 Active Directory SQL Server (ideally 2022) MS Exchange (ideally 2019)


You will work 35 hours per week, Monday to Friday, 8.30am and 4pm, with some flexibility required for ongoing projects and early/late holiday cover.



With a starting salary of between 34,000 to 37,500 depending on your experience, IT Second Line Support Engineer colleagues enjoy regular performance-based reviews which reward their success with a clear progression path for future earnings.

Rewarding your commitment and success

Our people are at the heart of our business, which is why Your BW Rewards offers a comprehensive benefits package designed to support your overall well-being. These benefits include:

Lifestyle Rewards

35 hour working week

Free city centre parking

27 days of annual leave + bank holidays

Paid leave on your birthday

Paid leave on Christmas Eve and New Year's Eve

Flexible holidays: use, buy and sell holiday by the hour

Extra holiday for length of service: 1 extra day of leave after 2, 3 and 4 years

Enhanced maternity, paternity and adoption pay

Business-casual dress code

Financial Rewards

Be Here at BW: a monthly and quarterly bonus based on attendance and punctuality

Death in service benefit: 5 times annual salary

Income protection: receive 75% of your salary for up to two years if you're unable to work (subject to eligibility criteria)

My Staff Shop: access a range of discounts and savings at UK retailers

Travel support: free parking, bus discounts and cycling facilities

Leeds Credit Union: access to preferential rates

Contributory pension scheme

Personal Growth Rewards

Learning and Development allowance: paid time to learn in work

Professional qualifications: financial and study support

Health Rewards

Free gym membership

On Site GP: access to a specialist prescribing GP who comes on-site fortnightly

Virtual GP: access to virtual 24/7 prescribing GP for you and your family

Physiotherapist: access to a specialist physiotherapist who comes on site monthly

Health cash back plan: over 2,000 to manage your well-being, including dental, optical and physiotherapy, helping you to be healthy and at your best

Employee assistance programme: 24/7 helpline, including up to 8 free counselling sessions

Early intervention: support for colleagues who are experiencing health issues to support them staying in or returning to work

Engagement Rewards

BW colleague events: parties, darts, bowling, axe throwing and laser quest, to name just a few!

Regular charity fundraising including fun games, food, raffles, auctions and more

BW Legal is dedicated to helping you reach your full potential and thrive in our welcoming and exciting culture. Join us and be part of our success!

As a proud Disability Confident employer, we are committed to equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know at recruitment@bwlegal.co.uk.