Job Description

The role:

As a 2nd Line helpdesk engineer, you will support a diverse range of technologies within the college environment. Your primary responsibilities include being the first point of contact for staff and students, providing exceptional telephone, email and remote support, and occasionally offering onsite assistance during exceptionally busy periods or covering holidays and sickness. This role is focused on reactive support along with monitoring of key services and IT processes and, where required, receiving escalated tickets from 1st line support.

Given the wide range of technologies used throughout the college, no two days will be the same, and this role is ideal for someone passionate about IT and seeking variety in their work. You'll join a small, supportive IT team and play a crucial role in ensuring the smooth operation of the college's IT systems.

You'll have opportunities to escalate issues to senior technicians, who will provide guidance and support, and there will be plenty of chances to learn and grow within the IT department.

The role is primarily based at Dorchester; however, travelling to Weymouth on occasions may be required.

Job Types: Full-time, Permanent

Pay: 29,296.00 per year

Benefits:

Company events Cycle to work scheme Discounted or free food Free parking On-site gym On-site parking Sick pay
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person

Application deadline: 06/08/2025
Reference ID: IT04